Senior Business Analyst

Paradigm Information Services, Inc.•Tigard, OR

42d•Remote

About The Position

Paradigm is seeking a detail-oriented and analytical Senior Business Analyst with expertise in Conga CLM and Agile delivery methodology to work for our client in the legal industry. This role will be a key contributor to enterprise contract lifecycle management support and ongoing development projects. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration. Type: 6 Months Contract Location: Remote, USA Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field; Master’s degree is a plus
5+ years of experience as a Business Analyst
Conga certified with demonstrated experience in requirements gathering, process analysis, and solution configuration within Conga CLM
Deep understanding of contract lifecycle processes and enterprise legal operations
Experience supporting complex configuration and Apex coding as part of a live, enterprise CLM system
Experience delivering solutions to clients using Agile methodology, leading daily scrums, and sprint planning
Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics
Familiarity with ticketing system tools like Jira or ServiceNow to manage requests across program increments, sprints, and help desk support
Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
Proven ability to build and maintain positive client relationships
Detail-oriented and self-motivated, with a commitment to delivering high-quality work

Responsibilities

Lead scrums and other meetings with stakeholders to gather, document, and validate business requirements during Agile sprint planning and story grooming
Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements
Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals
Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management
Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance
Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review, as needed
Configure Conga CLM systems based on ticket requirements, including setting up workflows, templates, metadata, and reporting dashboards
Validate and support testing of all new configuration against ticket criteria, including developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality, as needed.
Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the ongoing CLM development
Develop training materials, user guides, and process documentation to ensure an up-to-date digital Center of Excellence and support end-user adoption of the CLM system
If requested, conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality
Serve as a point of contact for support, addressing user queries and prioritizing new tickets for system enhancements
Monitor solution performance and user feedback post-deployment, making recommendations for continuous improvement
Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics
Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM enhancements on business objectives.