Senior Business Analyst
About The Position
Help design the grid of the future. ISO New England’s System Operations Readiness team is seeking an enthusiastic candidate who can help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The System Operations Readiness team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes needed to operate the resources of the future. This includes the integration of distributed energy resources, energy storage, and a high penetration of renewable resources. Join us and be part of the exciting challenges facing the electric sector today and in the years ahead.
Requirements
- Bachelor's degree in Business, Engineering, or a related field
- Basic knowledge of ISO New England System Operations
- Knowledge of ISO New England Market Rules and Procedures
- Ability to work effectively in a collaborative, team-oriented environment
- Strong Interpersonal and communication skills
- Ability to learn complex systems and quickly understand new software and tools
- Strong analytical mindset with the willingness to ask questions and seek clarity
Nice To Haves
- Familiarity with Confluence, Jira, or process documentation
- Experience involving documentation, requirement writing, or system analysis
- Experience writing test plans and performing system testing
Responsibilities
- Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.
- Develop clear, concise business requirements for existing and new software.
- Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
- Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
- Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
- Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.
Benefits
- Hybrid work environment (2-3 days/week onsite)
- Relocation
- Competitive compensation with a base salary + performance bonus
- Robust benefits package, including:
- Enhanced 401(k) and financial planning support
- Tuition reimbursement and professional development
- Wellness programs, including an onsite gym
- Free coffee at our onsite café
- Flexible work hours
- Employee Business Networks
- A stable, mission-driven workplace where your impact truly matters
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
