Business Analyst Senior

Arizona Department of Administration•Phoenix, AZ

About The Position

The Business Analyst Senior role serves as the liaison between the Information Technology Services Division and multiple business units throughout the agency for large, complex projects. This role is responsible for eliciting and documenting project requirements, validating that solutions meet the department’s objectives, collaborating with project stakeholders, and championing solutions through education and change leadership.

Requirements

Knowledge of Business Analysis Body of Knowledge (BABOK)
Understanding of software development processes, including requirements and technical design analysis, development, system and user testing, problem resolution, and planning
Basic knowledge of tax-related policies and procedures
Knowledge of Lean Six Sigma methodologies and techniques for systems analysis and design, and business process modeling
Superb verbal, written, and listening communication skills
Organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Effective negotiation and elicitation skills Effective interpersonal skills and demeanor
Effective project leadership skills in order to keep project timelines on track
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Proficient in the use of systems such as TFS and Azure DevOps
Ability to comfortably speak to and facilitate meetings with large groups of people
Ability to work both independently and collaboratively as part of a team
Work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum of six years' experience in business analysis and/or project management

Nice To Haves

Bachelor’s Degree in Business, Business Analytics, or a related field
Project Management Institute (PMI) Certification
Lean Six Sigma Certification

Responsibilities

Schedules and facilitates meetings with project stakeholders, as needed or required
Prepares and delivers informative, well-organized presentations and project status reviews for project stakeholders
Creates project documents, including but not limited to, detailed project requirements statements, context diagrams, status reports, change requests, and other documents as outlined by the project management lifecycle process or as required by stakeholders
Manages document versions to ensure standardized templates are completed, when applicable
Ensures requirements traceability is maintained during the development and testing phases
Continuously communicates with developers, quality assurance analysts, project managers, and other stakeholders to clarify requirements and resolve conflicts
Champions solutions through education and change leadership
Acts as liaison between Information Technology Services Division and other business units
Follows best practices to develop requirements gathering plans prior to meetings
Elicits project requirements and expectations by meeting and collaborating with customers and other stakeholders
Ensures requirements are aligned to the approved project charter and supports the agency’s objectives
Develops and executes comprehensive system test plans, conditions, test scripts, and test cases
Provides functional expertise to developers during the design and construction phases of projects
Supports business testing by documenting and analyzing business feedback and coordinating necessary changes and/or updates with the project’s technical stakeholders
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
Actively contributes to team and individual effectiveness through the following: - Attends staff meetings and huddles of work unit or district
May complete periodic metrics, projects, huddle boards and reports as requested.
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS)

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance