Senior Business Analyst

UnitedHealth Group • Eden Prairie, MN

3d • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Client Delivery Implementation team is seeking a Senior Business Analyst to support the ongoing expansion of Ancillary Benefit Management (ABM) solutions and an aggressive implementation pipeline. This role is accountable for requirement documentation, end-to-end test planning, coordination, and execution of User Acceptance Testing (UAT) while also supporting operational readiness and post‑go‑live stabilization.
The Sr. Business Analyst partners closely with business stakeholders, clients, vendor partners, and internal technical teams to ensure solutions meet defined business requirements, are operationally ready at launch, and are successfully adopted by clients. This role blends strong business analysis discipline, testing leadership, and project execution within a highly matrixed healthcare environment.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• 4+ years of experience as a Business Analyst and/or Tester
• 3+ years of experience leading test planning in a client‑facing environment
• Experience working with healthcare data and workflows (e.g., eligibility, claims, providers, ancillary benefits)
• Experience supporting implementations and post‑go‑live operational support
• Experience working effectively in a highly matrixed organization with multiple stakeholders and workstreams
• Solid understanding of business requirements management, testing methodologies, and defect management
• Intermediate proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint
• Proven excellent written and verbal communication skills, including executive‑level presentations

Nice To Haves

• Experience supporting healthcare benefit management solutions (e.g., lab, durable medical equipment, radiology)
• Project management experience, including planning, tracking, and risk management
• Familiarity with analytics, decision support tools, and/or healthcare platforms
• Proven background in healthcare operations, management consulting, and/or large‑scale implementations
• Independent, self‑starter with ownership mindset
• Analytical problem‑solver with attention to detail
• Client‑focused and outcomes‑driven
• Comfortable navigating ambiguity and evolving priorities
• Motivated to learn and support a growing portfolio of ABM solutions
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Lead the development and execution of comprehensive test strategies, including system integration, parallel, performance and client User Acceptance Testing
• Define UAT scope, entry/exit criteria, test scenarios, and acceptance criteria aligned to business and operational requirements
• Coordinate UAT execution with client stakeholders, Client Managers, vendors, and internal business and technical teams
• Facilitate UAT sessions, manage defect triage, and ensure timely resolution and retesting
• Provide clear UAT status reporting, risk identification, and readiness assessments to program and leadership stakeholders
• Ensure traceability between business requirements, test cases, and final client sign‑off
• Partner with business and technical teams to elicit, document, and validate business and operational requirements
• Support operational readiness activities by documenting workflows, processes, policies, and procedures required for implementation and production support
• Collaborate with operations, IT, finance, and data teams to align workflows, dashboards, and reporting
• Support the maturation of a production support model, including SLAs, escalation paths, and operational monitoring
• Assist with the development of operational dashboards and performance metrics to support solution monitoring
• Coordinate and track testing and operational activities across multiple workstreams and initiatives
• Anticipate risks and dependencies related to testing, data readiness, and client onboarding
• Develop and deliver clear, concise status updates and executive‑ready materials
• Serve as a key liaison between clients, vendor partners, and internal Optum business and technical teams
• Contribute to continuous improvement efforts by identifying opportunities to optimize testing, implementation, and operational processes

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees