Senior Business Analyst

Celerity Consulting Group, LLC•Walnut Creek, CA

1d•$100,000 - $120,000•Remote

About The Position

We are seeking a Senior Business Analyst with over 5 years of experience in Field Service Management tools and a strong background in the utilities and energy industries. The ideal candidate will have a consulting background and will play a pivotal role in analyzing client business processes, identifying requirements, and implementing FSM solutions to enhance operational efficiency.

Requirements

Minimum of 5 years of experience as a Business Analyst, with a focus on Field Service Management solutions in the utilities and energy industries.
Demonstrated experience in requirements gathering, process analysis, and solution implementation.
Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
Strong understanding of utility operations, asset management, and regulatory compliance.
Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
Proficiency in using FSM software platforms; experience with OverIT's solutions is a plus.
Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.

Nice To Haves

Consulting background with experience in client-facing roles and managing stakeholder relationships.
Familiarity with GIS integration and mobile workforce management solutions.
Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).

Responsibilities

Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
Analyze and translate business requirements into functional specifications for FSM solutions.
Conduct gap analyses to identify areas where current systems fall short of client needs.
Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices.
Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs.
Develop and execute test plans to ensure solutions meet specified requirements and quality standards.
Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
Prepare and deliver presentations and reports to clients and internal stakeholders.
Identify opportunities to enhance client business processes through the effective use of FSM solutions.
Recommend best practices and innovative solutions to improve field service operations and efficiency.
Monitor solution performance and suggest enhancements based on data analysis and client feedback.
Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions.
Provide ongoing support to clients post-implementation to address issues and optimize solution usage