Senior Business Analyst

Dow Jones•New York, NY

1d•Hybrid

About The Position

ABOUT THE ROLE As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You’ll work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions. This role is hands-on and varied: some days you’ll be building a Salesforce dashboard or a Google Sheets “dashboard-style” view that combines multiple data sources; other days you’ll be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you’ll be juggling multiple ad hoc projects at once. This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You’ll also get hands-on exposure to new tools and systems we’re bringing in - especially newer AI add-ons - helping us test what’s possible and turn that into practical, scalable ways of working. You will work on-site in our midtown Manhattan office at least 3 days every week.

Requirements

Willingness to work in our midtown Manhattan office at least 3 days a week
2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment
Salesforce proficiency with experience: Building reports to specific stakeholder requirements Creating and maintaining dashboards Spotting usage and data-quality issues and driving improved process adherence
Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views)
Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs
Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions
Excellent time management and prioritization skills including experience handling frequent ad hoc requests and multiple parallel projects
Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership

Nice To Haves

Tableau experience preferred
Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred
Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred
YOU ARE Curious, proactive, and comfortable with ambiguity - energised by problems that don’t yet have a clear solution Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement High attention to detail, especially around data accuracy and process integrity Empathetic, articulate, calm under pressure, and clear on constraints Able to write professional, helpful emails that balance understanding with firm, realistic expectations

Responsibilities

Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs.
Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use.
Develop “dashboard-style” reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required.
Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence.
Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving.
Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation.
Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions.
Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale.
Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines.
Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively.