Senior Business Analyst

Arizona Department of Administration•Phoenix, AZ

21h•$91,000 - $97,000•Remote

About The Position

The Arizona Department of Administration (ADOA) is seeking a highly skilled and analytical Senior Business Analyst to join the Enterprise Resource Planning (ERP) Division. In this pivotal role, you will serve as a primary subject matter expert, providing critical technical guidance and consultation for the AZ360 HRM modules. Your work will directly support key Business Units—including Human Resources, the General Accounting Office (Payroll), and the Benefit Services Division—as well as their diverse customer agencies across the state. By leveraging Transact Structured Query Language (TSQL) for sophisticated reporting and deep-dive analysis, you will ensure that the state’s financial and human capital systems remain robust and data-driven. Collaboration is at the heart of this position, as you will partner closely with technical teams to spearhead development in security protocols, workflow automation, and module configuration. Your oversight will extend beyond AZ360 to include PageUp Recruiting and AZ Learns (CSOD), where you will monitor operating efficiency and drive system integrity. From testing new feature sets and interim containers to managing defect fixes and system enhancements, you will play a lead role in the software development lifecycle. Ultimately, you will act as a bridge between technical possibilities and agency needs, proactively suggesting customer-driven process improvements to modernize and streamline Arizona’s enterprise operations. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

General methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.
Familiarity with the Business Analysis Body of Knowledge (BABOK).
AZ360 (CGI Advantage) and PageUp Recruiting configuration and analysis, including the use of Spreadsheet Designer.
TSQL reporting, SQL Server Reporting Services (SSRS), and the structure of AZ360 tables.
Data collection and analytics, including the ability to translate data trends into usable information for non-technical audiences.
Project management principles and practices.
Partnering and consulting with customers and stakeholders of all levels.
Google software suite.
Leading initiatives of LEAN continuous improvement, making informed decisions and recommendations.
Performing advanced Excel and Google Sheets functions (e.g., pivot tables, complex formulas, data modeling).
Documenting process flows and value stream mapping to visualize efficiency.
Identifying the root-cause of issues and formulating strategic solutions.
Research and analysis techniques for data-driven results.
Planning, prioritizing, and completing multiple tasks in a fast-paced environment.
Maintaining a high degree of confidentiality and providing a high level of customer service.
Effectively adapt to multiple and changing priorities, working under pressure to meet project deliverables and shifting deadlines.
Establish and maintain interpersonal relationships across various levels of an organization.
Understand the needs of State Government agencies and the unique landscape of public sector operations.
Work independently or in a team environment as required by the specific project or task.

Nice To Haves

Bachelor's degree and/or 5 years of experience in business analysis or equivalent experience
HR/PR/Benefit experience preferred, PMI certification a plus
Lean or Six-sigma certification a plus

Responsibilities

Lead the analysis, development, and configuration of AZ360, PageUp, and CSOD platforms, ensuring seamless integration across HR, Payroll, Benefits, and Performance Management modules.
Execute rigorous system testing and provide actionable feedback on modifications to ensure high-performance standards and operational efficiency.
Drive process improvements by collaborating with technical teams and stakeholders to translate customer needs into functional system enhancements.
Resolve complex system issues and interface errors between various platforms in a timely manner to maintain data integrity and continuity.
Manage the technical ticket lifecycle, providing detailed documentation for system bugs, root-cause analysis, and formal enhancement requests.
Commit to mission-critical deadlines, including occasional after-hours or weekend support to ensure uninterrupted system availability during peak periods.
Leverage SQL for advanced data extraction, generating ad hoc reports and analytics to drive executive decision-making.
Identify organizational patterns and trends through data analysis to establish performance benchmarks and drive statewide process optimizations.
Partner with agency stakeholders to define business requirements and deliver "best practice" solutions aligned with organizational goals.
Support the statewide roll-out of the Arizona Management System (AMS) through strategic project management and the creation of training content for new AZ360 modules.
Develop high-level briefings, presentations, and reports to communicate system updates and project milestones to diverse audiences.

Benefits

Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

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