Senior Business Analyst

Jackson Healthcare

24d • Onsite

About The Position

Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We’re a people‑first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you’re new to healthcare or have years of experience, you’ll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day. Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal‑Constitution, and Healthiest Employers. As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces, Fortune 100 Best Companies to Work For, PEOPLE’s Companies That Care, and Fortune’s Best Workplaces in Health Care. The Senior Business Analyst (Sr. BA) is responsible for ensuring accurate system documents, defining system improvements, and taking systems to the next level. This individual will work with all levels of users from Executives to end-users while maintaining user relationships. He/She will collaborate with Sales, Marketing, Customer Care, and teams to gather insights and refine business needs. The Sr. BA will gain an understanding of the big picture, gather information, conduct necessary research, determine the viability of feature requests, document vague ideas into solid requirements, and form recommendations on possible alternatives. They will help stakeholders visualize, document, and communicate functional features and product needs. The Sr. BA will work with the Product Team to ensure feature development meets their business needs. Additionally, they will assist with user acceptance testing and change management to ensure the enhancements are embedded and adopted by the business. Additional Details: Gather requirements from key stakeholders by using requirement elicitation techniques like brainstorming, requirement workshops, focus groups, and others Analyze and interpret functional requests for their viability against the design of the system as well as business objectives to ensure the solution solves the business problem yet does not adversely impact the fundamentals of the system Validate requirement designs by cross-referencing with other stakeholders and get buy-in, achieving a consensus against the requirements Recommend workarounds, remove bottlenecks, and propose solutions for the stakeholders by having knowledge of both business and technology while keeping short and long-term goals in mind Categorize requirements as System and operational Document current and future workflows for each project/request Collaborate on end-user documentation, training/User Acceptance Testing (UAT) guides and manuals as well as administer/facilitate UAT sessions

Requirements

• Excellent written and oral communication skills.
• Good interpersonal and public relations skills
• Solid analytical, creative, and problem-solving abilities
• Advanced facilitation, negotiation, and conflict resolution skills for managing stakeholder needs
• Ability to guide teams through change, including process reengineering and adoption of new features and process
• Project management skills and well-organized
• Able to work well independently
• Able to assist, direct, and coordinate others
• Able to work on multiple projects simultaneously
• Working knowledge/history with enterprise-wide order management and delivery systems
• Advanced knowledge of MS Office applications
• Bachelor’s degree in Computer Science/Systems Management preferred or an equivalent combination of educations and experience
• Minimum of 5 years in a Business Analyst role
• 2+ years of administering user acceptance testing and training

Nice To Haves

• CBAP or PMI-PBA certification is a plus

Responsibilities

• Gather requirements from key stakeholders by using requirement elicitation techniques like brainstorming, requirement workshops, focus groups, and others
• Analyze and interpret functional requests for their viability against the design of the system as well as business objectives to ensure the solution solves the business problem yet does not adversely impact the fundamentals of the system
• Validate requirement designs by cross-referencing with other stakeholders and get buy-in, achieving a consensus against the requirements
• Recommend workarounds, remove bottlenecks, and propose solutions for the stakeholders by having knowledge of both business and technology while keeping short and long-term goals in mind
• Categorize requirements as System and operational
• Document current and future workflows for each project/request
• Collaborate on end-user documentation, training/User Acceptance Testing (UAT) guides and manuals as well as administer/facilitate UAT sessions

Benefits

• State-of-the-art facilities Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services.
• Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions.
• Our childcare and virtual learning support is a huge bonus to our associates with growing families.
• All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few.
• We also have a company sponsored 401K plan with company matching funds.
• Associate-led philanthropic committees support the causes important to our associates.
• Associate Networking Groups including the People of Color, Women's and PRIDE Networks.
• We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level