Senior Business Analyst

FIS Global • Jacksonville, FL

7d • Hybrid

About The Position

As a Senior Business Analyst in the CoE team, you will take ownership of the weekly and monthly status packages by consolidating inputs from project managers, finance teams, and technical leads. You will analyze performance trends, highlight variances against plan, and clearly communicate RAG statuses, risks, issues, dependencies, and key decisions to leadership. You will collaborate with cross-functional teams to build and maintain lightweight dashboards that track scope, schedule, financials, risks, and outcomes, ensuring information is both comprehensive and actionable. Leveraging these insights, you will propose and drive process improvements and corrective actions supported by robust data, fostering greater effectiveness across the division.
In order to support this very successful development in the future, you will:
coordinate the training and certification program between our partners and FIS training managers
plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness
Standardize routines and templates (status, risk review, dependency checks, change notes) to reduce cycle time and context switching
Support governance forums with high‑quality materials, precise minutes, and action tracking; ensure alignment between executive direction and team execution
Identify bottlenecks in reporting, decision flow, and handoffs; recommend process/automation improvements grounded in evidence
perform research and analysis to support business operations and presents findings to management.
Identify and implement best practices and suggest how to improve current practices.
Develop recommendations to solve problems and issues related to business operations.
Analyze and document business processes and metrics and identify improvement opportunities.
Train internal employees on changes to business practices, processes or procedures.
The candidate will also:
Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it.
Be able to deliver against aggressive targets.
Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome.
Work with other teams in a supportive and collaborative way
Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours.
Additional Responsibilities:
Mentor and support less experienced team members, transferring specialist knowledge to other members of the teams.
Find the right people in the organization to get answers on arising issues.

Requirements

• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios
• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc
• Excellent verbal and written communication skills to audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingness to share relevant knowledge and expertise to other resources.
• Excellent analytical, decision-making, problem-solving, interpersonal, customer service, conflict management and time management skills
• Proactive gathering information and sharing ideas.
• Excellent communication and stakeholder management skills across global teams
• Presentation, communication, and documentation (technical and functional) skills.
• Perfectly fluent in English. A second European language is an advantage.

Nice To Haves

• Knowledge of the technology industry and its ever-evolving trends
• Good knowledge and understanding of financial operational and business processes.
• Ability to build, maintain strong client/partner relationships.
• Able to take the initiative and work independently or in a team.

Responsibilities

• coordinate the training and certification program between our partners and FIS training managers
• plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness
• Standardize routines and templates (status, risk review, dependency checks, change notes) to reduce cycle time and context switching
• Support governance forums with high‑quality materials, precise minutes, and action tracking; ensure alignment between executive direction and team execution
• Identify bottlenecks in reporting, decision flow, and handoffs; recommend process/automation improvements grounded in evidence
• perform research and analysis to support business operations and presents findings to management.
• Identify and implement best practices and suggest how to improve current practices.
• Develop recommendations to solve problems and issues related to business operations.
• Analyze and document business processes and metrics and identify improvement opportunities.
• Train internal employees on changes to business practices, processes or procedures.
• Mentor and support less experienced team members, transferring specialist knowledge to other members of the teams.
• Find the right people in the organization to get answers on arising issues.

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your skills
• A fantastic range of benefits including private medical cover, dental cover and travel insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level