Senior Business Analyst

BDO USA • Oak Brook, IL

10h • $80,000 - $110,000

About The Position

This role is a Senior Business Analyst with experience in IT solutions to join our Client Experience Practice. The Senior Business Analyst role participates in meetings for business analysis, functional design, business process design, and user enablement needs. This role is part of a project team that is responsible for overseeing customer’s needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.

Requirements

• Bachelor’s degree, required
• Four (4) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT solutions and technology role, required
• Experience gathering, documenting requirements and leading working sessions, required
• Experienced with one (1) or more of the following solutions, required: Microsoft 365;( SharePoint, Teams, OneDrive, Viva, or Copilot), Custom Application Development, Data analytics, Enterprise Business Applications (ERP, CRM, or HCM), Cybersecurity
• Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required
• Knowledge of the software development life cycle and demonstrate the ability to multiple teams
• Ability to proactively identify risks and participate in the mitigation plan
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Must be willing to travel to the client as needed

Nice To Haves

• ShareGate and Microsoft’s Migration Manager tools, preferred
• Azure DevOps, JIRA, Visio or other project management tools, preferred
• Axure, Figma, or other prototyping and interface design tools, preferred

Responsibilities

• Assists with requirements gathering and discovery workshops for custom IT solutions
• Conducts current state assessments of business processes and supporting systems
• Performs gap and data analysis in support of identifying improvement opportunities
• Supports developers by providing functional clarification and setting expectations with team and client
• Identifies, documents, and manages change; transitions delivered solution to end users
• Authors and creates design artifacts such as functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
• Contributes to the strategy, governance, and design of IT solutions
• Documents, socializes, and triages issues, defects, and enhancement requests
• Reviews traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
• Plans and executes test plans and test cases; ensure overall quality of solution is preferred
• Other duties as required

Benefits

• We offer flexibility and opportunities for advancement.
• Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
• BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
• The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings.
• BDO Total Rewards that encompass so much more than traditional “benefits.”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level