Senior Business Analyst

Western National Group & Umialik Insurance • Edina, MN

2d

About The Position

Western National Insurance Group is seeking Business Analyst III to join our team! The individual in this role will have the opportunity to ensure collaborative execution of the entire requirement lifecycle across multiple product workstreams or projects. The individual in this role will perform business analysis for business processes and software application modifications.

Requirements

• Excellent analytical and problem-solving skills when dealing with ambiguity.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail.
• Good negotiation skills.
• Ability to lead change with positive influence on people and processes.
• A team player with ability to collaborate effectively with others.
• Inquisitive with strong ability and desire for continuous learning.
• Highly organized with ability to multitask.
• Demonstrated advanced organizational and prioritization skills.
• Ability to accomplish multiple priorities of low-to-average impact and risk within specified timeframe.
• Demonstrated ability to consistently communicate clearly and effectively, both verbally and in writing, with technical and nontechnical audiences across the organization.
• Proficient using various computer equipment and Office software applications (Excel, Word, PowerPoint, etc.).
• Proficient using various communication and collaboration tools (JIRA, Confluence, SharePoint, Teams, Mural, etc.).
• Proficient understanding of domain / context supported technologies, systems, and processes.
• Competent ability to read and understand scripting and coding languages with working knowledge and ability to write simple scripts.
• Competent ability to write basic SQL queries; proficient understanding of databases, data models, and related constructs.
• Agile certification and proficiency in other various development methodologies, tools, and frameworks.
• Bachelor’s degree preferred in related field, experience in lieu of degree acceptable.

Nice To Haves

• At least seven years of experience in an IT or related role.
• At least five years of Business Analyst experience across multiple domains, using a wide range of delivery methodologies.
• Advanced Business Analyst training and has obtained Certified Business Analysis Professional (CBAP) or equivalent certification.
• Property-and-casualty insurance industry experience / education.

Responsibilities

• Collaborates in ticket intake analysis and troubleshooting applications.
• Participates in work refinement and estimation processes with product team.
• Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
• Works with product and change control teams to ensure quality deliverables that provide customer value per scope of the respective level.
• Creates and maintains documentation that the product team or company has defined as important such as support processes, team processes, and system documentation.
• Flexes to noncore responsibilities as needed to ensure timely work delivery to the customer, such as testing, road mapping, directing deployment, etc.
• Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.
• Consistently applies, develops, and contributes an extensive toolkit of advanced Business Analyst skills and techniques.
• Demonstrates Business Analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).
• Applies proficient level execution of Business Analyst best practices as defined in the requirements lifecyle with some guidance from leads or management.
• Applies broad knowledge to identify and troubleshoot root causes, and resolves core problems across multiple domains affecting various business processes or applications.
• Identifies and leads opportunities for improvement of processes and best practices across product teams and guides team and leadership to implement process improvements.
• Plans, researches, and analyzes tactical business plans, and interprets results to identify requirements and propose solutions across product team(s).
• Analyzes metrics and related reporting tools for evaluating Business Analyst performance standards and recommends adjustments.
• Makes decisions guided by general policies and objectives within which sometimes complex and impactful decisions are required.
• Identifies, executes, and guides opportunities to improve or add value to cross-team business processes and applications and use business base, process improvement methodology, and metrics to initiate change.
• Collaboratively guides evolution of team-level development best practices, standards, and policies with consideration from implications in work activities.
• Understands and effectively communicates the relationships between problem components.
• Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions and illustrates the pros and cons of all proposed solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs other duties and projects as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees