Senior Business Analyst - Vice President
About The Position
We are seeking an Enterprise Portfolio Senior Business Analyst with strong Enterprise Architecture Portfolio Management (APM) experience. This role supports the implementation, operationalization, and ongoing optimization of Application, Technology, Services portfolio with a focus on CSDM‑aligned architecture, accurate application and service modeling, using Service Mapping.The ideal candidate has a strong understanding of ServiceNow data models, can translate business and architectural requirements into platform‑ready specifications, and partners closely with enterprise architecture, platform, operations, & business teams to drive portfolio‑level outcomes.
Requirements
- Experience working in a ServiceNow APM‑ or CMDB‑focused role, such as Enterprise Portfolio Analyst, Platform Analyst, Architecture Analyst, or Solution Analyst
- Strong experience with CSDM concepts and implementation, including application, technical service, and business service modeling
- Experience working with ServiceNow Discovery and/or Service Mapping from a requirements, data, or governance perspective
- Experience with Technology product model management (or Software/Hardware product model concepts)
- Experience defining or supporting Business Services and Service Offerings
- Strong understanding of CSDM/CMDB architecture, data quality principles, and governance practices
- Ability to translate technical and architectural concepts into business‑relevant language, and vice versa
- Working knowledge of general ServiceNow platform capabilities, sufficient to collaborate effectively with developers and administrators
- Experience with aligning tools based on industry standards & frameworks such as TOGAF, TBM, ITIL etc.
- Experience with supporting functional and user acceptance testing
Nice To Haves
- ServiceNow certifications preferred (CSA, CIS – Data Foundations CMDB and CSDM, Service Mapping)
- ServiceNow Automated Test Framework Micro-Certification
- Experience supporting enterprise‑scale ServiceNow implementations
- Experience partnering with enterprise architecture and cross functional teams
Responsibilities
- Act as a technical liaison between business stakeholders, enterprise architecture, and ServiceNow platform teams for Enterprise Architecture initiatives
- Gather, analyze, and document business, architectural, and data requirements related to application, technology & services lifecycle management, rationalization, and service visibility
- Support the configuration and use of ServiceNow APM, including application records, lifecycle states, and rationalization frameworks, by providing clear requirements and validation criteria
- Maintain & support CSDM‑aligned data models, ensuring models are understood, documented, and adopted
- Partner with platform and operations teams, ensuring application and service data supports APM reporting and decision‑making
- Facilitate the modeling and maintenance of Business Services and Service Offerings, aligning applications and infrastructure to business‑facing services
- Develop and maintain process documentation, data definitions, and reporting requirements to support EA governance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
