Senior Business Analyst, Sales Operations

ZEISS•Hebron, KY

About The Position

The overall goal of this position is to enable and optimize sales team execution, productivity and performance through real time sales/product report generation and analysis, while aligning cross-functionally to collaborate on initiatives and projects to shorten the sales cycle. This role will develop data-driven strategies to enhance sales team performance. Areas of focus are: analysis of market, competition and trends, generating insights to support decision-making and the achievement of the company's commercial objectives. Will often provide analysis on customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, in effort to support the continued growth and profitability of the Eye Care Professional and Retail channels. This individual is also responsible for creating win-win relationships with customers and internal partners as this is the cornerstone for delivering the Carl Zeiss Vision (CZV) promise of world class optical products and services.

Requirements

BS in Economics, Statistics, Business Info Systems, Finance or related field
Minimum 10 years related professional level experience.
Must have advanced Excel, analytical, math and statistical data analysis skills.
Extensive experience with SAP, SQL, Salesforce, Power BI, etc. required in increasing complexity.
Experience in scoping, creating and automating a variety of reports/dashboards, focusing on sales mixes, customer trends, and sales growth opportunities.
Must have high attention to detail and proven organization / planning / communication skills
Ability to lead projects and coordinate with other departments.
Possess outstanding interpersonal relationship and communication skills.

Nice To Haves

Optical industry experience preferred.

Responsibilities

Act as Salesforce superuser and first level support for Sales and corporate users.
Utilize tools such Databases (Azure and SQL) and Power BI to generate periodic and ad-hoc reports to analyze customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, to support continued growth and profitability of the ECP channel.
Analyze performance indicators (KPIs), customer behavior, and market trends to recommend strategic actions.
Create and automate reports and dashboards to track goals, sales pipeline, quarterly business reviews and sales growth opportunities.
Manage weekly Region-specific calls with Sales teams and Management to uncover areas of growth opportunities and provide business/customer trends and insights to help shorten sales cycle and drive sales growth.
Able to effectively communicate and present findings and results of analysis to senior levels of Management, as needed.
Be able to think creatively and grasp/present complicated topics to a variety of levels within the organization.
Participate in project teams to develop / enhance commercial programs and information systems.
Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire trainings, as well as periodic spot trainings on a variety of Sales Operations topics, including use and customization of reports and dashboards.
Perform additional responsibilities as required.