Senior Business Analyst/Product Owner - Claims (Hybrid or Remote)

Intact Insurance Specialty Solutions • Farmington, CT

1d • Hybrid

About The Position

Our employees are at the heart of what we do: helping people, businesses and
society prosper in good times and be resilient in bad times. When you join our
team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact,
we commit to supporting you in reaching your goals with tools, opportunities,
and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in
protecting what makes businesses unique. Our deep understanding of the specialty
insurance market is the foundation for our customized solutions, backed by
targeted risk control and claims services. Our employees are passionate about
providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in
four distinct markets: U.S., Canada, UK and Europe. The following opportunity is
for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Business Analyst/Product Owner to
join our Corporate IT team based in our Farmington, CT; Canton, MA; Salem, VA
offices or remotely nationwide. A member of an Agile Development team, the Sr
BA/PO brings value to an organization by ensuring strategic alignment between
business needs and technical solutions, successfully delivering high-quality
products. The Sr BA/PO fosters strong stakeholder relationships and collaborates
with business partners to define product features necessary to support their
needs and deliver value to their customers. The role is responsible for product
development through the software development lifecycle.

This Sr BA/PO leads discussions with business partners to elicit requirements
and supports the development team in understanding the expected outcome and the
value of the product being requested. This role will create user stories,
delivery roadmaps, user journey mappings and other documents, leveraging
different techniques to support the delivery of the most viable product. This
role leads scope definition and management, and prioritization conversations and
will perform analysis of processes and systems to help drive these discussions.
Their effective leadership and organizational skills are critical to the timely
and efficient completion of maintenance, enhancement and large-scale
initiatives. This role will provide leadership and at times executive level
summaries of product status, scope and value.

The Sr BA/PO will be a champion for all established processes, including Agile
Scrum and Agile methodologies, and will support the rollout of future process
improvements. The role will promote best practices within the technical team,
and is responsible for Sprint Reviews, providing system demonstrations,
incorporating feedback and preparing release communications. Additionally, their
deep understanding of the specialty insurance market and claim processing
enables them to develop innovative solutions that address unique risks and
challenges, driving overall business success. Some of the Senior Business
Analyst/Product Owner responsibilities include but are not limited to:

Requirements

• Bachelor’s degree or comparable, related work experience in business administration, finance, IT, or related field preferred.
• 7+ years of related experience as a business analyst and/or product owner.
• Experience in Property/Casualty or Specialty insurance markets and claims processing required.

Nice To Haves

• CPCU or IIA Certifications or comparable insurance certification preferred.
• CBAP, or comparable Business Analysis or Product Owner certifications desired.

Responsibilities

• Build and maintain strong relationships with key stakeholders, including business leaders, customers, and development teams.
• Conduct detailed business analysis to identify and understand the business needs of stakeholders.
• Leverage knowledge of business objectives, products, workflows, processes, and industry trends to help the team develop innovative solutions that deliver value to end users and address unique risks and challenges.
• Define and communicate actionable product vision, strategy, and roadmap to both business and delivery teams, collaborating closely to ensure design solutions that deliver value to the end user and ensure timely, accurate product delivery.
• Develop and document business requirements, personas, use cases, user journey mappings, wireframes or other needed documentation to facilitate discussions and document the product.
• Maintain a Product Backlog that is refined, prioritized, and ready for delivery team consumption.
• Facilitate team effectiveness by answering questions, providing clarification and assisting delivery team members with their understanding of the request and the expected outcome.
• Ensure the Acceptance Criteria is defined for each story.
• Lead successful product delivery using Agile frameworks across maintenance, enhancements, and major initiatives, promoting best practices, continuous improvement, and effective collaboration with employees and vendor partners.
• Build upon knowledge of the company's business environment and how assigned business and/or service units contribute to the company’s strategic objectives.
• Maintain current knowledge of insurance industry developments and stay updated with the latest trends and developments in the market.
• Ensure compliance with regulatory requirements and industry standards.
• Collaborate with cross-functional teams to support the implementation of solutions.
• Gather and incorporate feedback from customers and stakeholders to continuously improve the product.
• Track and report on project progress, helping to identify and mitigate risks as needed.
• Analyze and evaluate existing business processes and systems to identify areas for improvement and efficiency.
• Serves as a change agent, supporting adoption of new systems, processes, and business capabilities across the organization
• Influences through data-driven storytelling and structured communication, ensuring alignment and clarity across diverse groups.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees