Claims & Recovery Product Owner
About The Position
About this role: Wells Fargo is seeking a Product Owner primarily supporting the integration of generative AI and agentic automation capabilities in the Claims & Recovery Product Team. In this role, you will: Lead or participate in product management initiatives and deliverables for product lines or services Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables Ensure programs adhere to compliance, privacy regulations and policies Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved Lead projects, teams or serve as a mentor Perform the Team Product Owner responsibilities as defined in the Wells Fargo Agile Playbook Provide guidance to the Delivery Team through all phases of the product management life cycle from ideation to value realization. Maintain, prioritize and refine the product backlog Closely monitor sprint productivity against capacity and dynamically allocate work during the sprint Build and maintain strong business and technology relationships Act as a claims subject matter expert Act as a Pega subject matter expert Collaborate on projects and initiatives to identify impacts, manage and complete project tasks and milestones, providing frequent status updates Clearly define and document process flows, user stories, acceptance criteria and other requirements documentation as applicable for complex functionality
Requirements
- 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- 2+ year of Pega Smart Dispute experience
- 2 years of Credit Card, Online, ATM or ACH claims handling experience
- Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Experience delivering software products using agile/scrum principles.
- Experience with JIRA
- Advanced problem solving and technical troubleshooting capabilities
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
- Strong analytical skills with high attention to detail and accuracy
Responsibilities
- Lead or participate in product management initiatives and deliverables for product lines or services
- Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
- Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
- Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
- Ensure programs adhere to compliance, privacy regulations and policies
- Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
- Lead projects, teams or serve as a mentor
- Perform the Team Product Owner responsibilities as defined in the Wells Fargo Agile Playbook
- Provide guidance to the Delivery Team through all phases of the product management life cycle from ideation to value realization.
- Maintain, prioritize and refine the product backlog
- Closely monitor sprint productivity against capacity and dynamically allocate work during the sprint
- Build and maintain strong business and technology relationships
- Act as a claims subject matter expert
- Act as a Pega subject matter expert
- Collaborate on projects and initiatives to identify impacts, manage and complete project tasks and milestones, providing frequent status updates
- Clearly define and document process flows, user stories, acceptance criteria and other requirements documentation as applicable for complex functionality
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
