Senior Business Analyst, Institutional Banking, Cleveland

KeyBank•Cleveland, OH

1d•$71,000 - $125,000•Hybrid

About The Position

The Senior Business Analyst leads complex initiatives by partnering with business stakeholders and technical teams to deliver strategic solutions. This role is responsible for driving requirements gathering, analyzing business processes, and recommending improvements that align with organizational goals. The Senior Business Analyst provides thought leadership, mentors junior analysts, and ensures successful execution of projects through advanced analysis, stakeholder engagement, and solution design.

Requirements

Bachelor's Degree (preferred) OR equivalent experience (required)
3+ years of experience in business analysis or related field. (required)
Proficient in MS Excel/PPT
Data integration
Intermediate database query writing/coding
Ability to perform queries of large datasets
Exposure to data integration, visualization, and data mining techniques
Strong project management skills
Building business knowledge/experience with AI tools and prompting
Knowledge of source systems
Knowledge of BI reporting tools including Tableau, Power BI, SQL, and CRMA
Ability to learn the process of consuming data from the data supply chain
Develop and maintain recurring performance dashboards and reports
Capacity to automate reports
Intermediate knowledge of CRM platforms
Intermediate knowledge of regulatory processes
Understands business partner strategy and the business of banking at a high level
Asks the right questions
Understands upstream and downstream impacts
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Occasional travel to include overnight stay.

Responsibilities

Beginning to automate and standardize reports for production
Can analyze more complex data
Beginning to make recommendations based on critical thinking skills
Beginning to source data
Document business requirements, user stories, and acceptance criteria
“Client-ready” work product, may review work product of junior staff
Typically self-directed, autonomous
Can generate their own work (vs. typically assigned by manager)
May guide or monitor the work of others
Demonstrated relationship building and interpersonal skills across bank including line of business, Finance, Risk, and Technology
Limited interaction with leadership teams across bank
Comfort with being “at table” with partners
Partnership extends beyond inquiries to include proactive communication and informed suggestions
Building influencing skills; demonstrated in area of expertise or assigned LOB Sales Enablement
Demonstrates critical thinking
Analyzes, identifies, and recommends appropriate solutions to moderately complex problems
Can translate data and answer the “why” question
Starting to understand impacts / intersections with others
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.