Senior Business Analyst – Demand Management

ASSYST, Inc.•Tallahassee, FL

About The Position

ASSYST is seeking a Senior Business Analyst – Demand Management to support our client project in Tallahassee, FL. Scope of Services The Senior Business Analyst – Demand Management serves as a liaison between FDOT business offices and Information Technology to intake ideas, refine and document technology proposals in ServiceNow, and support governance activities throughout the demand lifecycle. The role involves analyzing business and technology demands from ideation through project approval. The candidate will collaborate with stakeholders to translate strategic and operational needs into actionable requirements, conduct business needs assessments, and guide solution approaches aligned with organizational objectives. Responsibilities include assessing feasibility, conducting impact analysis, and prioritizing demands based on business value, strategic alignment, and resource considerations. The analyst will gather high-level requirements, obtain cost estimates, develop business cases, and document results in accordance with departmental standards. This includes documenting ROI, cost savings, risks, scope, and impacted applications, as well as preparing materials to support funding decisions and ensuring alignment across technical teams and leadership. The resource works closely with the Demand Manager to ensure proper governance and lifecycle progression.

Requirements

Minimum of 3 years of experience in business process analysis and requirements documentation
Experience facilitating sessions with executives and subject matter experts
Proficiency in process modeling using tools like Visio
Experience with ServiceNow or similar demand/portfolio management tools
Strong skills in Microsoft Office (Excel, Word, PowerPoint)
Experience preparing business cases, including ROI/TCO and cost-benefit analysis
Experience with SharePoint and Teams; Power BI exposure preferred
Understanding of translating business requirements into technical requirements
Strong business analysis skills including requirements documentation, process modeling, and business case development
Effective stakeholder management, facilitation, and communication skills
Knowledge of demand management workflows and governance processes
Ability to perform ROI/TCO analysis and cost-benefit evaluations
Proficiency in Microsoft tools (Excel, Word, PowerPoint, SharePoint, Teams, Visio); Power BI familiarity preferred
Ability to conduct as-is/to-be analysis and identify process gaps
Capability to facilitate workshops with both technical and non-technical stakeholders
Strong documentation skills for business processes and system interactions
Ability to interpret and communicate technical concepts clearly
Experience in data analysis and performance reporting
Advanced proficiency in Microsoft Office tools
Ability to work independently and manage changing priorities
Strong analytical skills to design efficient processes and identify gaps
Effective collaboration and feedback handling skills

Nice To Haves

Certification in any of the following is desired but not required: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Responsibilities

Categorize and prioritize demands based on impact, urgency, complexity, and alignment
Analyze demand trends and assess feasibility within technical constraints
Conduct intake meetings and identify relevant stakeholders
Refine demand descriptions, including objectives, scope, assumptions, constraints, and risks
Document business processes, system interactions, and dependencies
Maintain demand records in ServiceNow, including stakeholders, impacted systems, and sizing
Recommend process improvements and support integration of new and existing solutions
Develop business cases, including ROI/TCO, cost-benefit analysis, and risk summaries
Translate business goals into functional and technical requirements
Prepare executive-level summaries for decision-making
Support cybersecurity risk assessments when required
Manage demand lifecycle activities and maintain accurate documentation
Track workload, assignments, and task progress