Senior Business Analyst, Channel Commerce Strategy & Enablement

Microsoft

15h

About The Position

We’re hiring a Senior Business Analyst to own the analytics, reporting, and insights that power Microsoft’s Cloud Solution Provider (CSP) authorization ecosystem—one of the company’s most critical and complex commercial channels.
In this role, you’ll turn large‑scale partner, compliance, and operational data into clear, decision‑ready insights that directly influence how the CSP program evolves, scales, and delivers value. You’ll work at the intersection of strategy, data, and execution, partnering closely with Commercial Engineering, AI, operations, and program compliance teams to define what success looks like, how it’s measured, and how insights translate into action.
This is not a back‑office reporting role. You’ll build scalable, self‑service analytics, reduce manual friction, and surface insights that leaders rely on to improve partner experience, strengthen compliance, and accelerate growth across the CSP ecosystem.
If you enjoy solving ambiguous problems, influencing without authority, and seeing your work shape real business outcomes at global scale, this role offers both visibility and impact.
About the Team
With a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale! Within GCPS, the Global Partner GTM, Programs, & Operations (GPO) organization brings together the go-to-market strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments.
The Channel Commerce Strategy & Enablement team sits at the center of this mission. We focus on turning complexity into clarity—using data, insights, and modern analytics to guide how the CSP channel operates, evolves, and delivers value to partners and customers worldwide. Our work informs strategic decisions, drives program improvements, and ensures the CSP ecosystem continues to scale with trust, efficiency, and impact. We’re a highly collaborative team that values strong ownership, practical innovation, and clear storytelling with data—and we partner deeply across engineering, AI, and operations to make insight actionable.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

• Experience with the channel partner ecosystem, preferably Cloud Solutions Providers.
• 4+ years business analytics experience with the ability to analyze and interpret business performance measures.
• Experience with cross-group coordination across all levels, organizational and analytical skills,
• Experience working independently and taking initiative to drive projects forward while working through ambiguity and providing structure for others.
• Demonstrates strong problem‑solving skills and attention to detail, thrives under pressure and tight deadlines, navigates ambiguity with resourcefulness, effectively prioritizes and multitasks, remains flexible in a fast‑changing environment, and embraces change as a constant.
• Ensures organizational readiness for business demands and meets challenging timelines in a fast-paced environment.
• Experience interacting confidently with senior leaders in a highly-matrixed organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle pushback from a high-level audience, and maintain an executive demeanour while engaging in challenging or sometimes high-pressure situations

Responsibilities

• Data Analysis- Leads execution of analyses, resolve analytical challenges, interpret results, address business questions with actionable insights, identify tools and reports gaps and recommend improvements to Commerce Engineering and AI teams.
• Evaluation- Determines preferred factors and/or data types/frameworks , anticipate risks, synthesize across evaluation outcomes and recommend actions to meet strategic goals.
• Expertise in Data- Establishes themselves as an expert in data types and sources, address gaps and quality issues with data providers, collaborate with data engineers, understands and ensures governance and security (encryption, role restrictions) of reports and insights in alignment with policies.
• Improvement, Efficiency, and Innovation- Drives standardization, scalable insights, ensuring insights and reports are reusable, discoverable and self-serviced. Evaluate opportunities for automation (including leveraging AI).
• Orchestration and Collaboration- Builds strong cross-team relationships to promote quality data, methodologies, and analytical tools; encourages their use to meet business needs and provide insights. Shares expertise and proven resources to support analysis, reporting, and results interpretation.
• Presentation of Results- Develops and guides others' work on presentations of analyses, including dashboards, reports, data visualizations, self-service platforms, slides, and talking points that synthesize insights into a story that influences senior stakeholders' decision making and drives business outcomes. Improve efficiency of reporting and presentations.
• Understanding the Business- Link impact of internal/external trends on the business to proactively identify and address business concerns, translate stakeholders’ needs into technical requirements to develop appropriate solutions with Commerce Engineering and AI teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees