Senior Business Account Manager

Puget Sound Energy • Seattle, WA

11d

About The Position

Provides strategic energy information and solutions to meet the diverse service needs of PSE's top 200 business customers. Is responsible for managing and communicating customer expectations through effective communication while developing strategies to grow relationships across internal departments. Identifies key commercial and industrial customer needs and responds to them in a timely manner. Is also responsible for leading and participating in education campaigns and process improvement initiatives as appropriate for commercial & industrial customers. Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Requirements

• BA/BS degree in mechanical or electrical engineering, business, communications, public administration, or related professional experience.
• 8 years experience in large business, utility customer service or utility operations, OR a combination of work experience and education.
• Proven exemplary communication and negotiating skills.
• Demonstrated ability to implement strategic plans and decisions.
• Ability to use MS Office, Excel, Outlook, CIS and ACT!

Nice To Haves

• MBA, MPA, or related advance degree.
• Successful completion of Business Energy Professional or Certified Energy Manager accreditation by Association of Energy Engineers (AEE).
• Demonstrated knowledge of PSE operations, business services, programs and tariffs.
• Superior knowledge of rates, tariffs, and rules.
• Knowledge of energy markets.

Responsibilities

• Performs internal and external strategic account management - works with leaders in multiple PSE departments to plan and manage business customer services, relations and engagements.
• Researches, develops and implements diverse strategies and solutions, considering both customer and PSE needs.
• Leads process improvement initiatives and evangelize for business customers in all PSE service and regulatory venues.
• Plans and implements informational and marketing campaigns for multiple customers and customer segments.
• Continuously learns and networks in PSE departments including: Operations, Planning, Engineering, Construction, Energy Efficiency, Renewable Energy, Energy Resources, Metering, Billing, First Response, Rates, Community Relations and related functional areas.
• Conveys broad knowledge and passion for exemplary service to large business accounts.
• Advises and supports PSE Rate/Regulation departments in evaluating business customer rate offerings.
• Manages, informs and supports customers in outage and curtailment events, outside of normal work hours as needed.
• Manages escalated customer issues to resolution.
• Manages and tracks business contacts using ACT! (or equivalent CRM as-provided) database.
• Performs other duties as assigned.

Benefits

• Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees