Senior Building Administrator, Residential and Hospitality Services

University of Pennsylvania•Philadelphia, PA

91d•Onsite

About The Position

The Building Administrator is a full-time, live-in position responsible for the daily operation and management of two or more residential buildings overseen by Housing Services. This position ensures that all building systems, facilities, and services operate effectively and efficiently to support the residential community experience. The Building Administrator oversees a 24/7 operation, including weekends and all University-recognized holidays, and plays a critical role in ensuring the safety, comfort, and satisfaction of on-campus residents. During the summer months, additional responsibilities may include managing service delivery operations related to conference housing. This position is designated as “essential personnel”, requiring the incumbent to report to work when normal campus operations are suspended or during emergencies impacting on-campus residents. The Building Administrator lives in an assigned on-campus apartment provided by the department to ensure accessibility and responsiveness while serving in an on-call capacity.

Requirements

Bachelor’s degree and 3–5 years of experience in facilities, housing operations, or related services, or an equivalent combination of education and experience required.
Experience in facilities management or residential operations in a university or large residential complex is preferred.
Knowledge of building systems, infrastructure, and maintenance operations is required.
Strong oral and written communication, organizational, and project management skills.
Proficiency with Microsoft Office, databases, and web-based applications.
Demonstrated supervisory experience preferred.
Ability to manage multiple priorities in a fast-paced environment and respond effectively to emergencies.
Must be able to work evenings, weekends, and holidays as required by operational needs.
Must live on campus in the University-provided apartment and serve in an on-call capacity.

Nice To Haves

Experience in facilities management or residential operations in a university or large residential complex is preferred.
Demonstrated supervisory experience preferred.

Responsibilities

Oversee the daily operations of two or more residential buildings managed by Housing Services, ensuring a safe, clean, and functional living environment.
Monitor and coordinate maintenance, custodial, and facilities operations to ensure timely resolution of building and infrastructure issues.
Serve as the primary point of contact for residents, staff, and service partners to address facility concerns, service requests, and emergencies.
Support Housing Services’ customer service, administrative, and operational goals through effective communication and problem-solving.
Collaborate with Facilities & Real Estate Services (FRES), contractors, and vendors on maintenance projects, inspections, and repairs.
Participate in on-call rotation to respond to after-hours emergencies and urgent maintenance needs.
Assist with summer conference housing operations and related service delivery management.
Maintain accurate records, prepare reports, and ensure compliance with University and departmental policies.
Foster strong relationships with residents, campus partners, and colleagues to promote a welcoming, supportive residential environment.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.