Hospitality Operations Administrator

Delicato Family Wines•Manteca, CA

2d•$27 - $42•Onsite

About The Position

The Hospitality Operations Administrator manages logistics, inventory, compliance, and back-of-house workflows to support Delicato’s Hospitality Operations for our Manteca Winery. This role ensures efficient systems, accurate reporting, and smooth collaboration across departments, enabling the team to deliver exceptional guest and employee experiences.Functional Responsibility Assigns daily tasks and monitors the output of the team to meet production requirements Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results Informs supervisor of staffing needs Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management Supports change initiatives and company decisions in an effective manner Communicates closely with supervisor regarding employee issues, concerns, and complaints in an objective and confidential manner Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities Essential Duties Manages supply and inventory for wine, merchandise, and operational materials, including ordering, receiving, rotation, cycle counts, and auditing levels. Safely operates pallet jack and forklift when handling inventory Ensures inventory accuracy by reconciling variances, documenting transfers and adjustments, and maintaining compliance with shipping laws, licensing, and company policies Serves as the primary contact for warehouse transfers, inter-winery courier deliveries, and returns; oversee online and in-house order fulfillment, shipping logistics, and resolution of discrepancies or damages with timely customer follow-up Reconciles POS transactions (cash, credit, and non-revenue) and accurately process donations, allocations, EC wines, and new hire certificates with timely reporting Oversees Sort & Employee Wine Sale (EWS) operations, manages employee wine orders, and monitors the wine request inbox Coordinates new product setup by ensuring wine and merchandise SKUs are accurately entered and maintained in POS and inventory systems Collaborates with the Tasting Room Manager and Director of Hospitality to select wine offerings, determine promotional features, and maintain retail visual standards aligned with brand presentation Tracks and reports on promotional effectiveness by analyzing sales data and inventory movement Supports hospitality operations by assisting with customer service inquiries, special requests, and merchandise replacements; steps into guest-facing roles as needed and serves as Manager on Duty when assigned Provides wine education activities and training for staff and guests; participates in compliance and safety updates; delivers safety training; and fosters a clean, secure, and inclusive workplace Other duties may be assigned Non-Essential DutiesOther duties may be assigned

Requirements

Minimum 2 years operations experience at a winery or in a related field
High school diploma or equivalent required, associate or bachelor’s degree preferred
Responsible Beverage Service Certificate required
Forklift and electric pallet jack certified
Clean driving record and valid CA driver’s license
Excellent organizational and time management skills
Excellent oral and written communication skills
Self-motivated and able to independently solve problems
Able to meet changing priorities in the workplace with flexibility and enthusiasm
Professional appearance and demeanor
Proficient in retail software and Microsoft Office Suite (Word & Excel)
Must be able to work some evenings, on weekends and on holidays
Must be 21 years of age to serve and taste wine

Nice To Haves

3 – 5 years combined work experience in tasting room, winemaking or hospitality fields preferred
Professional wine certification a plus (Sommelier, CSW, WSET, etc)

Responsibilities

Assigns daily tasks and monitors the output of the team to meet production requirements
Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
Informs supervisor of staffing needs
Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management
Supports change initiatives and company decisions in an effective manner
Communicates closely with supervisor regarding employee issues, concerns, and complaints in an objective and confidential manner
Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief
Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities
Manages supply and inventory for wine, merchandise, and operational materials, including ordering, receiving, rotation, cycle counts, and auditing levels. Safely operates pallet jack and forklift when handling inventory
Ensures inventory accuracy by reconciling variances, documenting transfers and adjustments, and maintaining compliance with shipping laws, licensing, and company policies
Serves as the primary contact for warehouse transfers, inter-winery courier deliveries, and returns; oversee online and in-house order fulfillment, shipping logistics, and resolution of discrepancies or damages with timely customer follow-up
Reconciles POS transactions (cash, credit, and non-revenue) and accurately process donations, allocations, EC wines, and new hire certificates with timely reporting
Oversees Sort & Employee Wine Sale (EWS) operations, manages employee wine orders, and monitors the wine request inbox
Coordinates new product setup by ensuring wine and merchandise SKUs are accurately entered and maintained in POS and inventory systems
Collaborates with the Tasting Room Manager and Director of Hospitality to select wine offerings, determine promotional features, and maintain retail visual standards aligned with brand presentation
Tracks and reports on promotional effectiveness by analyzing sales data and inventory movement
Supports hospitality operations by assisting with customer service inquiries, special requests, and merchandise replacements; steps into guest-facing roles as needed and serves as Manager on Duty when assigned
Provides wine education activities and training for staff and guests; participates in compliance and safety updates; delivers safety training; and fosters a clean, secure, and inclusive workplace

Benefits

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

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