Senior Branch Specialist (Bi-lingual English/Spanish required)
About The Position
Join Consumers Credit Union in Waukegan, IL. We are hiring a Senior Branch Specialist (Personal Banker) to join the team! As a Senior Branch Specialist (Personal Banker), you will build strong relationships with our members, serve as a trusted financial expert, open specialized accounts, and educate members on products and services that positively impact their financial well-being. This role blends Personal Banker responsibilities with select Teller functions, offering variety throughout the day. The position includes sales goals and is ideal for individuals who thrive on exceeding performance metrics and earning incentives.
Requirements
- High School diploma or equivalent
- 2 years of related work experience such as retail, customer service, guest relations, sales, and cash handling.
- Bilingual in Spanish required.
- High comfort level promoting products and services, educating members, and engaging in sales-oriented conversations.
- Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
- Excellent interpersonal, verbal and written skills.
- Ability to multitask and stay organized while working at a fast pace.
- Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity.
- Availability to work 40+ hours/week and be scheduled between the following hours: Monday - Thursday: 8:30am- 5:30pm; Friday: 8:30-6:30pm; Saturdays 8:30 am- 1:30pm (when scheduled Saturday, you’ll get time off during the week)
Nice To Haves
- Financial Institution, Teller, Personal Banker experience is preferred.
Responsibilities
- Proactively identify financial products and services that benefit our members through meaningful, consultative conversations. You’ll guide members toward solutions in their best interest, anticipating and overcoming objections with a service-driven, people-first sales mindset.
- Processing a wide array of requests for members, including opening specialized and complex accounts and supporting consumer loan applications.
- Embrace a collaborative, multi-tasking role by assisting Branch Specialists, greeting and directing members, and fielding incoming calls.
- Ensuring that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to so that we are protecting our members’ finances and identity as well as security and risk for the credit union.
Benefits
- This role is eligible for sales incentives.
- Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
- You will be eligible to participate in the 401(k) savings plan at any time.
- You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
- For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
