Bi-lingual ACE Specialist

The United Way of Central Maryland•Baltimore, MD

8d•Remote

About The Position

The Access to Counsel in Evictions (ACE) Specialist skillfully and compassionately connects Spanish and English speaking Marylanders facing eviction with legal help as a central part of the Access to Council in Eviction Coordinated Intake System (ACE-CIS). ACE-CIS conducts legal intake interviews and refers those to partnering legal services organizations (LSO’s). As part of their work on ACE-CIS, ACE Specialists also offer tenants non-legal forms of support such as information for health and human service needs and other community resources. They also provide training, outreach, and public education focusing on the eviction process, community resources and the services provided by 211 Maryland United Way Helpline.

Requirements

BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with 5+ years’ experience. Must complete Inform USA certification within two years of hire.
Strong written and oral communication.
Flexible and ability to work remotely with little supervision.
Strong written and oral communication in Spanish and English.
Is enthusiastic and has a positive attitude toward helping others
Is interested and engaged with landlord-tenant issues.
Experience working on a diverse team, and with diverse constituencies.
Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
Flexibility in an ever-changing service delivery landscape.
Ability to work independently and collaboratively in a fast-paced and complex work environment.
Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies.
Maintains connections and network within the community to form and maintain effective partnerships in the community.
Displays cultural competence

Nice To Haves

Preferred experience includes crisis intervention skills.

Responsibilities

Provide skilled information and referral services in response to requests for legal counsel in eviction matters, primarily by phone.
Interview callers and assess service needs using the principles of active listening.
Use the computer to conduct a detailed intake and identify appropriate cases to refer to a participating LSO.
Determine if callers meet eligibility requirements and availability of services.
Assist callers with problem solving.
Recognize and respond appropriately to people in crisis.
Maintain accurate records of each contact with caller.
Regularly undertake training on and maintain up-to-date knowledge of landlord-tenant law.
Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff , community groups, agencies, and other organizations.
Make presentations on 211 Maryland United Way Helpline’s a products and services at community and business events.
Conduct 211 call listening sessions for key stakeholders.
Conduct follow-up on callers who were referred to an LSO by ACE-CIS per 211 MD United Way Helpline’s policy.
Engage in special campaigns that are relevant and consistently changing in the way that we work.
Develop and coordinate special projects that facilitate departmental objectives.
Additional duties as assigned.