Senior BOSC Operations Support Specialist

Guidehouse•Lewisville, TX

1d•$89,000 - $148,000

About The Position

The Back Office Support Coalition (BOSC) partnership has grown exponentially since its founding in 2022. The Senior BOSC Operation Support Specialist will provide ongoing team-level support to the SLG/GMS BOSC Operations Support Specialist team working within the SLG geographic markets, in addition to managing national priorities for the team and growing relationships crucial to the success of the BOSC partnership. Analyze available information, recognize fraud indicators, conduct due diligence utilizing a variety of publicly available resources and proprietary search engines, and document conclusions with documentation of the facts presented. Facilitate biweekly BOSC team meetings, sourcing priority agenda topics from each market as well as sharing updates related to BOSC team national priorities, ADMT work, and SLG-wide developments. Coordinate the work of the offshore Advanced Data Management Team (ADMT), with a focus on improving working processes and documentation to leverage lessons learned for future efforts. Liaise with SLG leadership to set and manage national operational priorities impacting all geographic markets, synthesizing various layers of instruction and guidance into cohesive workflows for the BOSC team. Identify patterns in opportunities and challenges across SLG markets, and brainstorm effective solutions with BOSC leadership and team members. Lead the charge on market and national-level pitches for new work for the BOSC team and ADMT Meet regularly with BOSC leadership to debrief on current priorities, escalate risks stemming from the markets, ADMT, or other BOSC stakeholders, and plan for future team-wide efforts. Serve as the main BOSC point of contact for Guidehouse Operations teams including Project Finance, Legal, and IT Serve as backup relationship lead for SLG’s work with the ADMT team. Contribute to presentations and support with facilitation for the BOSC Steering Committee.

Requirements

Bachelor's degree and a minimum of 8-10+ years of prior relevant experience or an associate’s degree and a minimum of 10–12+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).
Relevant experience comes from a healthcare provider, central office environment, or revenue cycle outsourcing company. Additional industries / services applicable.

Nice To Haves

Prior relevant experience working in a program support/management, operations/administrative support related role.
Strong Microsoft Office proficiency, with a focus on Power Point and Excel.
Written communication and meeting facilitation skills.
Ability to synthesize large, sometimes disparate sets of data to find patterns to inform team’s work.
Relationship management and collaboration with stakeholders from varied cultural, linguistic, and work backgrounds.
Keen eye for opportunities to grow and refine business processes.
PowerBI and Microsoft Power Apps
Statistical Analysis

Responsibilities

Provide ongoing team-level support to the SLG/GMS BOSC Operations Support Specialist team working within the SLG geographic markets
Manage national priorities for the team and growing relationships crucial to the success of the BOSC partnership
Analyze available information, recognize fraud indicators, conduct due diligence utilizing a variety of publicly available resources and proprietary search engines, and document conclusions with documentation of the facts presented
Facilitate biweekly BOSC team meetings, sourcing priority agenda topics from each market as well as sharing updates related to BOSC team national priorities, ADMT work, and SLG-wide developments
Coordinate the work of the offshore Advanced Data Management Team (ADMT), with a focus on improving working processes and documentation to leverage lessons learned for future efforts
Liaise with SLG leadership to set and manage national operational priorities impacting all geographic markets, synthesizing various layers of instruction and guidance into cohesive workflows for the BOSC team
Identify patterns in opportunities and challenges across SLG markets, and brainstorm effective solutions with BOSC leadership and team members
Lead the charge on market and national-level pitches for new work for the BOSC team and ADMT
Meet regularly with BOSC leadership to debrief on current priorities, escalate risks stemming from the markets, ADMT, or other BOSC stakeholders, and plan for future team-wide efforts
Serve as the main BOSC point of contact for Guidehouse Operations teams including Project Finance, Legal, and IT
Serve as backup relationship lead for SLG’s work with the ADMT team
Contribute to presentations and support with facilitation for the BOSC Steering Committee

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program