Senior BizOps Engineer

Mastercard • O'fallon, MO

48d

About The Position

About the Role • The role of Corporate Security Operations is to be the production readiness steward for the Crypto Services platform (CaaS, HSMs), by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard’s technology platforms • We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk • Support daily operations with a distinct focus on triage, impact mitigation and root cause identification through a depth of knowledge for corresponding products. • Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications • Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders • Align Product and Customer Focused priorities with Operational needs

Requirements

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• Experience working directly with Unix / Linux
• Experience supporting, maintaining, and/or implementing network hardware products
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby
• High energy and ability to influence others
• Experience in working on multiple projects / initiatives concurrently
• Strong understanding of all phases of a Software Development Life Cycle
• Deliver time-saving process improvements that will be repeatable, maintainable, valuable, and fit into Mastercard’s Business Operations vision.
• Very good communication skills required and good presentation skills
• Self-motivated and highly collaborative
• Comfortable working in a dynamic and fast-paced environment
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to debug and optimize code and automate routine tasks.
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Nice To Haves

• Background in Dev Ops practices, Automation, and Cloud Computing a distinct advantage
• Experience with Thales, Entrust/nCipher or Safenet Lune devices a distinct advantage

Responsibilities

• Contribute to efforts for Protect and Enable teams responsible for implementing DevOps practices, production readiness, and compliance for MasterCard Core applications
• Contribute on Corporate Security Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Crypto Service applications.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Manage, implement, enhance, and enforce consistent company and department Security Ops practices
• Apply technical and business knowledge to effectively support Crypto Service applications
• Practice sustainable incident response and blameless postmortems.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees