Senior Biorepository Service Manager

Exact Sciences • Madison, WI

1d • $91,000 - $155,000

About The Position

The Sr. Biorepository Service Manager serves as a critical operational liaison between internal customers and Biorepository functional teams, ensuring the seamless execution of complex service requests across the sample management lifecycle. This key customer-facing role operates with substantial autonomy to intake, assess, prioritize, and coordinate Biorepository services while maintaining compliance with industry standards and quality management systems. As a senior individual contributor, this position provides technical expertise, drives process optimization, and mentors colleagues in a matrixed environment to deliver exceptional customer experience and operational excellence.

Requirements

• Bachelor’s Degree in a field related to essential duties; or Associate’s Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
• 5 years of relevant job-related experience.
• Demonstrated experience managing complex operational workflows involving cross-functional stakeholders.

Responsibilities

• Serves as primary point of contact for internal customers and cross-functional teams, translating technical requirements into actionable plans; proactively manages changes, risks, and evolving requirements to maintain alignment and trust.
• Coordinates end-to-end execution of complex Biorepository service requests across multiple functional teams, assessing feasibility, managing interdependencies, communicating progress, and ensuring on-time delivery against service-level agreements.
• Develops and maintains request tracking systems, dashboards, and metrics that provide actionable insights into service delivery execution, bottlenecks, and opportunities for continuous improvement.
• Identifies and implements enhancements to service intake, triaging, fulfillment workflows, and system utilization to reduce cycle times, minimize errors, and improve customer experience.
• Ensures Biorepository service execution adheres to best practices, quality standards, and applicable regulations; supports deviation investigations, corrective actions, and audit activities.
• Provides subject matter expertise and guidance to less experienced staff; leads cross-functional project teams and influences outcomes in a matrixed environment.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between Exact Sciences locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Benefits

• Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior