Senior Billing Specialist
About The Position
Manage and execute complex billing activities with a high degree of accuracy and timeliness Monitor customer accounts to ensure payments are received on time Apply customer payments accurately to customer accounts Maintain accurate, up-to-date customer billing records Prepare aging reports and provide regular status updates on outstanding balances Analyze billing data to identify discrepancies, trends, and process gaps Collaborate with Finance, Sales, and Operations to resolve billing discrepancies Handle escalated billing issues and support resolution with customers Assist in developing and maintaining billing policies and procedures
Requirements
- A bachelor’s degree in accounting, Finance, Business Administration, or equivalent practical experience
- Proven experience in billing or a related finance role, with exposure to complex billing scenarios
- Strong analytical skills with the ability to interpret data and identify issues and trends
- Excellent written and verbal communication skills for working cross-functionally
- Proficiency with billing systems and financial tools
- A solid understanding of billing regulations and industry standards
- Strong attention to detail and a high level of ownership over your work
Nice To Haves
- Experience supporting billing for recurring services, usage-based billing, or contract-driven invoicing
- Familiarity with ERP or billing platforms (e.g., NetSuite, Zuora, Salesforce, or similar)
- Exposure to billing processes in regulated or compliance-driven environments
- Experience partnering with Sales or Operations on complex account structures
Responsibilities
- Manage and execute complex billing activities with a high degree of accuracy and timeliness
- Monitor customer accounts to ensure payments are received on time
- Apply customer payments accurately to customer accounts
- Maintain accurate, up-to-date customer billing records
- Prepare aging reports and provide regular status updates on outstanding balances
- Analyze billing data to identify discrepancies, trends, and process gaps
- Collaborate with Finance, Sales, and Operations to resolve billing discrepancies
- Handle escalated billing issues and support resolution with customers
- Assist in developing and maintaining billing policies and procedures
- Accurate, timely billing for complex and high-visibility client accounts
- Effective resolution of complex billing issues with minimal client disruption
- Prepare aging reports and regular status updates on outstanding balances
- Well-maintained billing documentation, processes, and customer records
- Actionable insights that improve billing accuracy, efficiency, and compliance
Benefits
- Flexible Time Off (yes, really)
- Health, Dental, and Vision Insurance — with HSA/HRA options
- 401(k) with 4% employer match
- Life Insurance and Long-Term Disability coverage
- Free employee colocation and cloud account
- A fun, casual work environment where you can be yourself
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
