Senior Billing Project Specialist
About The Position
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality service for patients needing respiratory, diabetes, urology, and maternity support. Equipment provided includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. The Senior Billing Project Specialist is responsible for supporting the Billing Department and assisting the department in maintaining maximum efficiency while providing patients with the highest quality level of service.
Requirements
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- At least 1 year of customer service experience
- Effective and professional verbal and written communication abilities
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Ability to reconcile multiple shifting logistical factors for each appointment
- Strong attention to detail
- Great customer service skills
Nice To Haves
- Bachelor’s Degree preferred
- Bilingual in English and Spanish preferred
Responsibilities
- Assist in developing, maintaining, and ensuring adherence to standard operating procedures for the Billing Department and communicating updates and changes as necessary
- Partner with other Billing project specialists to review billing escalations
- Create and report on key performance indicators
- Assist with researching insurance denials, reviewing unapplied payments and processing of patent refunds
- Review and process daily adjustments
- Assist in the creation of insurance guides and job aids
- Review and reconcile aged AR patient collection balances
- Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed
- Act as a point of escalation for any patient requests
- Field patient calls as needed
- Complete ad-hoc project work as directed by your manager
- Assist in facilitating workload distribution relevant to specific department needs
- Display exemplary customer service in all interactions
- Other tasks and duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
