Senior Bilingual Technical Support Representative - Remote in Miami, FL

TTEC • Miami, FL

29d • $17 • Remote

About The Position

Your potential has a place here with TTEC's award-winning employment experience. As Senior Bilingual Technical Support Representative working remotely in Miami, FL, you'll be a part of bringing humanity to business. #experienceTTEC What You'll Do Do you have a passion for technology and helping others? In this role, you will be responsible for delivering exceptional service to internal and external customers by ensuring the accurate and timely processing of product orders. This role supports the end-to-end order cycle, coordinating with cross-functional teams to meet the service levels defined by the organization During a Typical Day, You'll Use weekly demand insights to plan billing and share risks Ensure every customer order is accurate, complete, and released on time Reserve stock and lead the pick-release process to hit delivery goals Prioritize key accounts with thoughtful allocation and quick processing Communicate clearly and resolve issues to keep customers happy Work closely with teams and continuously refine processes Create reports on backlog, picks, and shipping to keep performance on point

Requirements

• Bilingual in English and Spanish
• High school diploma or equivalent
• 1 year minimum of tech support and troubleshooting experience
• Some customer service experience
• High speed internet (> 15mbps)
• Computer experience
• Comfortable working to resolve the customer's issues before escalating to the next level

Responsibilities

• Use weekly demand insights to plan billing and share risks
• Ensure every customer order is accurate, complete, and released on time
• Reserve stock and lead the pick-release process to hit delivery goals
• Prioritize key accounts with thoughtful allocation and quick processing
• Communicate clearly and resolve issues to keep customers happy
• Work closely with teams and continuously refine processes
• Create reports on backlog, picks, and shipping to keep performance on point

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $17 per hour plus performance bonus opportunities
• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees