Senior Banquet Manager

Marriott • St. Louis, MO

3h • Onsite

About The Position

This role involves directing and motivating a team to provide high-quality service based on established requirements and standards. The manager is responsible for monitoring and controlling financial and administrative aspects, including asset protection. Key responsibilities include ensuring clear communication for event success and identifying training opportunities to achieve departmental goals. The position is with Marriott Hotels, which strives to elevate hospitality and deliver "Wonderful Hospitality. Always." by providing thoughtful, heartfelt, forward-thinking service. It is also part of JW Marriott, a luxury portfolio brand that emphasizes associate well-being and offers a unique work experience focused on community, camaraderie, training, development, recognition, and holistic well-being in a luxury environment. Marriott International is an equal opportunity employer, valuing and celebrating diverse backgrounds and committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Requirements

• High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Responsibilities

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Maintains and applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Ensures established sanitation levels are maintained.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Develops lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events as needed.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

Benefits

• opportunities for training, development, recognition
• a place where you can pursue your passions in a luxury environment with a focus on holistic well-being
• Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
• equal opportunity employer, welcoming all and providing access to opportunity
• actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees