Senior Audio Visual Event Production Manager

Convene • San Francisco, CA

4h • Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Senior Technology Manager | San Francisco, CA
This is a full time salaried role based primarily onsite, with occasional remote work flexibility supported.
Convene is seeking a dynamic Senior Technology Manager to lead AV technology operations at our 100 Stockton Street property in the heart of Union Square. This is a unique opportunity to own and elevate the technology experience at a flagship Bay Area venue serving some of the region’s most innovative companies. Spanning 53,000 square feet, the space hosts everything from executive meetings to large scale conferences and full property buyouts. Reporting to the General Manager and Regional AV Manager, this role is ideal for a hands on technology leader who thrives in a fast paced environment and is excited to shape and grow AV operations in San Francisco.
The Senior Technology Manager is responsible for the oversight and management of all information technology services for clients and employees, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and advanced rigging best practices, and large scale event logistics. They ensure exceptional experiences for all meetings, conferences, and work-related technology needs by working closely with clients and collaborating with Sales, Operations, and Production team members. Additionally, the Senior Technology Manager will supervise Technology Managers, AV Supervisors, AV Operations Specialists, and other AV personnel providing guidance, training, and support for their personal, technical, and overall career development. The Senior Technology Manager embodies and upholds Convene's cultural standards. They are a proactive problem-solver, ready to take on additional tasks and challenges as they arise, all while maintaining a professional demeanor.

Requirements

• High school diploma/GED required; Bachelor’s Degree preferred
• CTS or comparable industry certification preferred
• 9+ years’ experience managing IT/AV equipment & computer software systems
• Experience leading team members across multiple locations
• Customer service and/or hospitality experience
• Extensive knowledge of AV equipment (e.g., analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays)
• Understanding of Crestron control and hardware endpoints
• Basic knowledge of data networking principles, architecture, and applications
• Experience installing, configuring, operating, and administering operating systems, applications, and hardware for Macs, PCs, LANs, and servers
• Proficient in Microsoft Office and Apple iWorks
• Ability to lead and manage team members while working effectively with internal and external clients
• Experience with CRM applications
• Flexible schedule; long and weekend hours often required
• Ability to lift 25 pounds and climb a ladder
• Ability to stand, sit, or walk for extended periods, and reach overhead and below the knees
• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Dante audio network best practices, Biamp DSPs, and Acoustic reinforcement best practices
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems, large format switchers comparable to Aquilon CMAx, Barco E2/E3, Ross, Grass Valley
• Lighting: Up lights, GOBOs, DMX addressing, lighting console programming including, but not limited to, cues/universes/scenes
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and trouble shoot hard/soft video codecs, other collaboration tools and equipment
• Control: Familiarity with Crestron control systems and associated hardware

Responsibilities

• Manage and delegate tasks to a team of Technology Managers, AV Supervisors, AV Operations Specialists, and other specialized AV members across this dedicated location
• Manage and ensure performance goals are met for all team members
• Provide guidance and troubleshooting for junior team members and clients
• Manage physical assets and inventory
• Manage and troubleshoot AV equipment, including audio, video, lighting, and computer networking systems
• Evaluate and troubleshoot personal computers, mobile devices, and network components
• Coordinate with clients to ensure their technology needs are met
• Coordinate load in and load out logistics and schedules
• Provide consultative technology sales for client programs and review all pre-contracted technology with clients during the planning process
• Ensure that booking guidelines are followed and that all leaders are maximizing space and revenue
• Provide excellent customer service and maintain positive relationships with Convene team members, divisions, and vendors
• Attend PEO, Pre-Con, and pre-production meetings as needed
• Direct day-to-day floor operations, including set and strike, and scheduling of internal and external personnel
• Create weekly schedules for Technology Specialists and coordinate with other locations to share resources
• Maintain positive relationships with clients and assist with any reasonable requests during programs
• Interact with Relationship Sales Managers to understand client experience with Convene
• Prepare and follow-up on sales quotes using revenue maximization techniques
• Assist in any area of daily operation
• Assist with developing a healthy employee relations climate, including employee motivation and coaching
• Participate in collaborative project efforts with other departments
• Cross-train in other conference center related areas
• Participate in employee performance reviews
• Mentor Technology Specialists to ensure consistent customer service
• Interview, hire, and train candidates for open positions within the AV department
• Stay current on industry trends through benchmarking, trade publications, competitive shopping, and conferences
• Review and update departmental SOPs quarterly
• Weekly financial reporting of client programs, including labor hours/dollar amounts, and other departmental expenses
• Review and ensure accuracy of P&L/General Ledger reports
• Timely approval and submission of vendor invoices to Accounts Payable
• Participate in annual budgeting process
• Complete weekly/monthly status reports

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED