Senior Audience Support, Video
About The Position
The Opportunity We’re hiring an Audience Support Specialist to help us bring credible product expertise into the social media channels where creators already connect, learn, and problem-solve together. This is not a traditional community management or customer support position. It’s a hybrid role built for creators and creative professionals who have earned trust within their communities and want to apply that authority at scale. This role ensures Adobe users on social media feel seen, heard, and supported. As a team, we meet creators where they already are. We answer product questions in real time, clarify confusion before it spreads, and help customers move forward with confidence in Adobe Pro Video apps. At the same time, we bring an authentic creator perspective back into Adobe, shaping how product and support teams understand real-world workflows. If helping the creative community navigate complex tools — while influencing how those tools evolve — sounds energizing, this role offers that opportunity. What Makes This Role Different Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them. They speak to our users with clarity and credibility on both their personal and Adobe-owned channels, because their expertise is grounded in practice, not theory. Enterprise community mechanics — governance, tone guardrails, intervention paths, and documentation standards — matter deeply to us. We provide coaching, playbooks, and clear frameworks so our specialists can build those community management muscles confidently. That structure is designed to amplify impact, not replace identity. We actively support continued creative practice and professional presence because that credibility strengthens the entire team. In this role, we operate as both visible public product experts and trusted bridges between creators and Adobe. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Requirements
- We’re passionate about candidates experienced in crafting with Adobe Pro Video apps, including Premiere and After Effects, in real workflows.
- They also maintain an active, credible presence in creator communities.
- 7+ years of experience demonstrating excellent judgment in public conversations, comfort operating in fast paced environments, and the ability to communicate clearly and empathetically are essential.
Nice To Haves
- Experience engaging publicly for a brand or product community is valuable, and a curiosity about developing enterprise community management skills will help you grow.
Responsibilities
- Engage directly in high-visibility product conversations across Adobe brand and personal social media accounts, responding with authority and empathy
- Translate complex workflows into practical, accessible mentorship that supports creators at every level
- Troubleshoot publicly with good judgment, reinforcing trust in both the product and the brand
- Publish proactive tutorials, FAQs, and clarifications that reduce repeat questions and increase customer confidence
- Identify recurring struggles and surface meaningful community feedback to Product, Care, and Social teams
- Strengthen the connection between external creator communities and internal collaborators through insight, pattern recognition, and thoughtful engagement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
