Senior Audience Support, Firefly

Adobe • San Francisco, CA

1d • $94,100 - $172,700

About The Position

We’re hiring an Audience Support Specialist to help us bring credible product expertise into the social media channels where creators already connect, learn, and problem-solve together. This is not a traditional community management or customer support position. It’s a hybrid role built for creators and creative professionals who have earned trust within their communities and want to apply that authority at scale. This role ensures Adobe users on social media feel seen, heard, and supported. As a team, we meet creators where they already are. We answer product questions in real time, clarify confusion before it spreads, and help customers move forward with confidence in Adobe Firefly. At the same time, we bring an authentic creator perspective back into Adobe, shaping how product and support teams understand real-world workflows. If helping the creative community navigate complex tools — while influencing how those tools evolve — sounds energizing, this role offers that opportunity. What Makes This Role Different Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them. They speak to our users with clarity and credibility on both their personal and Adobe-owned channels, because their expertise is grounded in practice, not theory. Enterprise community mechanics — governance, tone guardrails, intervention paths, and documentation standards — matter deeply to us. We provide coaching, playbooks, and clear frameworks so our specialists can build those community management muscles confidently. That structure is designed to amplify impact, not replace identity. We actively support continued creative practice and professional presence because that credibility strengthens the entire team. In this role, we operate as both visible public product experts and trusted bridges between creators and Adobe.

Requirements

• We’re passionate about candidates who bring deep experience creating with Adobe Firefly in real-world workflows and who maintain an active, credible presence within creator communities!
• 7+ years of experience demonstrating excellent judgment in public conversations, comfort operating in fast paced environments, and the ability to communicate clearly and empathetically are essential.

Nice To Haves

• Experience engaging publicly for a brand or product community is valuable, and a curiosity about developing enterprise community management skills will help you grow.

Responsibilities

• Engage directly in high-visibility product conversations across Adobe brand and personal social media accounts, responding with authority and empathy
• Translate complex workflows into practical, accessible mentorship that supports creators at every level
• Troubleshoot publicly with good judgment, reinforcing trust in both the product and the brand
• Publish proactive tutorials, FAQs, and clarifications that reduce repeat questions and increase customer confidence
• Identify recurring struggles and surface meaningful community feedback to Product, Care, and Social teams
• Strengthen the connection between external creator communities and internal collaborators through insight, pattern recognition, and thoughtful engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed