Senior Atlassian Engineer

SAS•Cary, NC

21h•Hybrid

About The Position

The Technology, Infrastructure, and Architecture is looking for a Sr. Atlassian Engineer to architect, design, implementation, and operate of Jira and Confluence tools. As an expert you will drive standards and best practices to ensure quality services and sustainability. Our team partners with executive stakeholders and drive enterprise-wide transformation through scalable, governed, and collaborative delivery frameworks. Helping to cultivate adoption, lead enterprise-wide improvement, and be a trusted advisor in maturing Atlassian platforms across departments.

Requirements

Bachelor’s degree in computer science, or related field
8+ years as Atlassian administrator with hands-on experience in Jira customization such as workflows, screens, fields, dashboards, and reports
Strong scripting skills in JQL and Groovy
Practical experience with Atlassian APIs, webhook configurations, Jira automation, and integrations
Atlassian Jira Certifications
Strong analytical, troubleshooting, and problem-solving skills to resolve Jira and Confluence related issues efficiently
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Experience with Python
Experience with reporting and data analysis within Jira and Confluence
Knowledge of cloud infrastructure (e.g., AWS, Azure)
Experience with Atlassian Marketplace apps (e.g., ScriptRunner, Project Configurator)
Experience with Atlassian Data Center to Cloud migrations.
Technology Savvy- Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Work Standards- Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Decision Making- Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Responsibilities

Lead and support tool migrations, upgrades and updates, ensuring minimal or no downtime and data integrity during maintenance windows. Conduct regular health checks and maintenance tasks to keep the platform running smoothly.
Stay current with Atlassian product updates, ecosystem changes, and industry best practices. Evaluate, install, and configure Jira plugins, Confluence macros, and integrations to extend the platform's capabilities and integrate with other tools in the technology stack. Perform Jira frond-end administrative tasks as needed.
Implement and enforce security measures to safeguard data and ensure compliance with data protection regulations and internal policies.
Develop and maintain backup and recovery strategies for Jira and Confluence. Document backup and recovery processes and train relevant staff members.
Investigate, troubleshoot and fix issues related to Atlassian tools and database servers.
Monitor system performance and usage, identify bottlenecks, and implement optimizations to ensure optimal system performance and reliability.
Work independently and as part of a team in a fast-paced environment
Be encouraged to participate in open-source projects on behalf of SAS.
Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Benefits

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include:
PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.