Senior Aternity Engineer - End User System Monitoring

Akima, LLC • South Burlington, VT

9h • $125,000 - $132,000 • Onsite

About The Position

Truestone, an Akima company, is currently seeking to add a Senior Aternity (End-User System Monitoring) Engineer to the team who will manage an Aternity platform in a government environment. The Aternity platform is a critical platform to monitor, analyze, and optimize end-user devices and application performance. Aternity focuses on improving the employee experience by analyzing data trends, collecting data through monitoring agents, and collaborating with IT teams to resolve performance incidents.
Work location: South Burlington, VT

Requirements

• Must be a US Citizen able to obtain and maintain a government Public Trust clearance and pass a DHS background check.
• Bachelor’s of Science degree or equivalent.
• 10 years overall IT experience with 5+ years hands on experience with Aternity or similar end-user device performance monitoring tools.
• Technical Skills: Proficiency with the Aternity platform building custom dashboards and monitoring solutions for end-user devices.
• Knowledge of upgrade process and patching is essential.

Nice To Haves

• Knowledge of API integrations, Active Directory, and Group Policy.
• Knowledge of PowerShell, Python, or similar languages for automation.
• Familiar with ServiceNow and how it integrates with Aternity, SQL, and Tableau.

Responsibilities

• Performance Monitoring: Proactively track the health of applications and Windows/Mac endpoints, moving from reactive to proactive symptom monitoring.
• Platform Administration: Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection.
• Data Analysis: Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs.
• Incident Resolution: Investigate performance issues, identify root causes, and collaborate with support teams to resolve issues.
• Optimization: Create custom business process flows and monitor end-user activity, such as response times, for key applications.

Benefits

• The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
• Paid Time Off (PTO) is offered to regular full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior