Senior Associate End User Technology Engineer

Equinix • Redwood City, CA

1d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary As a Senior Associate End User Technology Engineer, you will provide Level 2 technical support in a fast‑paced, highly customer‑focused global environment. You will be responsible for diagnosing and resolving issues across end‑user hardware, software, and collaboration technologies. This role requires strong technical depth, excellent communication skills, and the ability to balance reactivity with proactive process improvement. You will partner closely with senior IT engineers, support executives, manage incident queues, and ensure SLAs are consistently met across all regions where Equinix employees operate.

Requirements

• Deep technical knowledge of Windows 11, macOS, and Microsoft 365
• Experience supporting end‑user hardware from Lenovo, Dell, Microsoft, and Apple
• Hands‑on experience with the Zoom Admin Portal, including hosting and moderating virtual meetings
• Strong understanding of system administration, basic networking, and VoIP technologies
• 4–6 years working in a fast‑paced IT helpdesk or end‑user support environment
• Bachelor’s degree in computer science, MIS, or equivalent practical experience
• Exceptional written and verbal communication skills
• Highly detail‑oriented, organized, and customer‑obsessed

Nice To Haves

• Executive support
• Microsoft Intune or SCCM
• Active Directory administration
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Responsibilities

• Troubleshoot and resolve issues related to Windows 11, macOS, Microsoft 365, and internal applications
• Image, configure, upgrade, and repair desktops and laptops from major vendors including Dell, Lenovo, Apple, and Microsoft
• Deliver exceptional support to Equinix Executives, both onsite and remotely
• Provide remote technical support with emphasis on North American locations, including Seattle, Silicon Valley, Los Angeles, Denver, Dallas, Miami, Atlanta, Washington DC, Chicago, New York, Boston, Tampa, and key Canadian metros
• Complete DIO projects such as software/hardware deployments and asset audits
• Perform daily walkthroughs and rapid issue resolution for Zoom‑Enabled Rooms
• Host or moderate Zoom virtual meetings and webinars, as needed.
• Collaborate with telecom engineers to resolve end‑user VoIP and telecom issues
• Deliver outstanding customer service with professionalism and empathy
• Create and maintain IT knowledge base articles to support long‑term operational excellence
• Lift, move, and handle equipment up to 50 lbs

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level