Senior Linux End User Technology Engineer

bet365•Denver, CO

1d•$90,000 - $120,000•Onsite

About The Position

As a Senior End User Technology Engineer, you will use strong technical expertise to ensure delivery of innovative solutions and first-class end user support. You will lead the design, configuration, and management of desktop infrastructure, both on-premise and in the cloud. Playing a critical role in a skilled high-performing team, you will ensure platforms and services remain operational, secure, and compliant, enabling our 365-day-a-year business to function seamlessly. In this role, you will provide 3rd-line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities, security risks, and identifying future technology opportunities. Actively engaging with end users through face-to-face interactions, demonstrating a commitment to delivering exceptional service, will be essential for your success. We seek a leader with strong technical expertise, capable of driving project work using structured methodologies, providing regular updates, and mentoring team members. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.

Requirements

Deep Linux expertise, extensive experience with enterprise-grade Linux distributions such as Ubuntu.
Understanding of their package management systems (APT).
Advanced proficiency in shell scripting: Bash is essential; Python is highly desirable, for automation, troubleshooting, and system administration.
Configuration management experience using Puppet required.
In-depth knowledge of user and group management, file system management (LVM, RAID), process management, service management (systemd, SysVinit, and kernel tuning.
Hands-on experience with virtualisation technologies like VMware vSphere, KVM, and containerisation platforms such as Docker and Kubernetes.
Understanding of Linux security best practices, SELinux, user permissions, SSH hardening, and vulnerability management.
Experience with monitoring tools such as Nagios, Zabbix, Prometheus, Grafana.
Git/Gitlab experience.
Strong leadership skills with experience managing and delivering projects at scale, large scale application roll outs, upgrade and removals end to end.
Excellent communication and attention to detail, capable of conveying technical information to non-technical stakeholder.

Responsibilities

Leading the troubleshoot and resolution of complex technical issues, providing guidance to engineers and ensuring quick resolution.
Mentoring and supporting team members by identifying knowledge gaps and providing ongoing training and development opportunities.
Collaborating with cross-functional teams to drive continuous improvement in end user infrastructure management processes.
Developing, maintaining, and improving internal Knowledge in Jira, ensuring they are up-to-date and easily accessible for the team.
Overseeing and managing the technical escalation process, ensuring timely and effective issue resolution.
Identifying opportunities for automation and process optimization, mentoring the team in implementing solutions.
Ensuring adherence to service level agreements (SLAs) and operational procedures while fostering a culture of continuous learning and improvement.
Managing and supporting end user technology platforms including deployment, security, device management and application packaging.
Producing all technical documentation associated with each platform and service such as HLD, LLDs and TDGs.
Incorporating continual rollouts, upgrades and removals of applications ensuring the Business remains compliant and secure.