Senior Associate, Quality Assurance

Ricoh Americas Holdings•Parma, OH

About The Position

Senior Associate, Quality Assurance POSITION PROFILE Satisfies customers according to company standards of quality and output by prepping, scanning, inspecting, compiling and assembling. Performs quality assurance by leveraging quality check fundamentals and achieving company quality control productivity standards. JOB DUTIES AND RESPONSIBILITIES · Satisfies customers by providing error free work. · Meets company production standards by achieving the Quality Control Impressions per hour rate in accordance to established company standards. · Responsible for preventing assembly errors by maintaining an organized work station. · Performs production tasks in accordance with business needs by being flexible and willing to complete any and all duties. · Maintains internal and external customer satisfaction by communicating in a professional manner. · Complies with reporting requirements by completing all required paperwork. · Demonstrates the skill set for scan to file to include quality control, e-labeling, file folder naming and bates capture. · Meets deadlines by working at a quick and steady pace while maintaining quality and error free work. · Communicates problems effectively and promptly to manager. QUALIFICATIONS (Education, Experience and Certifications) · High school diploma or equivalent. · Document production experience preferred. · Ricoh Document specialist certification training preferred. KNOWLEDGE, SKILLS AND ABILITIES · Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments. · Must be able to adapt to changing situations and be flexible. · Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS · Deals with time demands of work schedule by being available to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs. · Must be able to work in a production facility by adapting to moderate medium to high noise levels. · Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time. · Position often requires ability to stand on feet for at least eight (8) hours per day. · To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. From the floor to waist height, carrying it 10 feed and lowering back to the floor. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Requirements

High school diploma or equivalent.
Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
Must be able to adapt to changing situations and be flexible.
Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
Deals with time demands of work schedule by being available to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
Must be able to work in a production facility by adapting to moderate medium to high noise levels.
Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time.
Position often requires ability to stand on feet for at least eight (8) hours per day.
To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. From the floor to waist height, carrying it 10 feed and lowering back to the floor.

Nice To Haves

Document production experience preferred.
Ricoh Document specialist certification training preferred.

Responsibilities

Satisfies customers by providing error free work.
Meets company production standards by achieving the Quality Control Impressions per hour rate in accordance to established company standards.
Responsible for preventing assembly errors by maintaining an organized work station.
Performs production tasks in accordance with business needs by being flexible and willing to complete any and all duties.
Maintains internal and external customer satisfaction by communicating in a professional manner.
Complies with reporting requirements by completing all required paperwork.
Demonstrates the skill set for scan to file to include quality control, e-labeling, file folder naming and bates capture.
Meets deadlines by working at a quick and steady pace while maintaining quality and error free work.
Communicates problems effectively and promptly to manager.

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