Senior Associate, Provider Success
About The Position
The Provider Success Team works directly with primary care providers and Medical Groups who have opted into the Stellar Health Program. Senior Provider Success Associates focus on driving engagement and performance outcomes with stakeholders. Senior Associates work directly with practice staff and Medical Groups to ensure they are completing critical actions for patients both within the Stellar app and also for other aspects of the Stellar Program. This role requires you to act as a trusted, strategic partner who can leverage data-driven insights to influence behavior change, helping end users prioritize workflows that directly impact patient outcomes.
Requirements
- 3+ years in healthcare/healthtech (Account Management, Sales, or Success preferred).
- Proven ability to influence clinical and executive stakeholders to drive behavior change.
- Ability to translate complex data into clear, persuasive narratives for multiple audiences, including non-technical audiences.
- A track record of independently diagnosing and fixing account performance issues.
- Advanced Excel skills and comfort using data dashboards (Tableau/GSuite) to lead partner meetings.
- High resilience and a "find a way" attitude toward operational barriers.
Responsibilities
- Own the end-to-end relationship for a portfolio of Medical Groups. You will serve as the primary point of contact for providers, practice staff, and leadership, accountable for driving the adoption and integration of the Stellar Health platform into their daily clinical workflows.
- Work with Provider Implementations to ensure a group is effectively onboarded and bought-in to the Stellar Program
- Synthesize data from analytical tools with qualitative feedback to build 'the case for change' for providers and practice staff to drive improvement on specific goals.
- Partner closely with account management counterparts to align provider performance with key customer success metrics
- Translate in-depth understanding of provider and practice staff needs into critical insights for product development
- Own and execute strategies for provider engagement and independently solve problems to deliver better outcomes.
- Develop internal operational best practices for practice performance management
- Act as a Stellar Ambassador with clients and with other healthcare stakeholders
Benefits
- Medical, Dental and Vision Benefits
- Flexible PTO
- Universal Paid Family Leave
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
