Senior Associate-Product Designer Digital Lounge Services

American Express•New York, NY

20h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivaled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services. The Digital Lounge Services team sits at the intersection of premium Card Member experiences and operational excellence supporting the Global Lounge Collection. We design and build digital products that power the end-to-end lounge journey - from discovery and waitlist experiences to agent-facing tools used inside our lounges, to internal dashboards that enable data-driven decision-making. Within this team, the Product Design function plays a critical role in shaping thoughtful, seamless, and visually refined experiences across platforms (responsive web, iOS, Android, and iPadOS). Designers partner closely with Product, Engineering, and Business to ensure we are solving the right problems - grounded in user research, data, and strong craft. You will join a collaborative design community at Amex that values critique, continuous learning, and raising the bar for experience quality. Overview: We are looking for a Sr. Associate - Product Designer to help craft intuitive, elegant, and scalable digital experiences across our consumer, agent-facing, and internal products. This is a mid-to-early-career role ideal for a designer who is eager to grow their craft, contribute meaningfully to shipped experiences, and develop strong product thinking within a fast-moving, cross-functional team. The ideal candidate will be a curious designer who combines strong visual craft and critical thinking with a willingness to challenge assumptions and back ideas with research, prototypes, and clear communication.

Requirements

2-4 years of experience in UX / Product Design.
Strong portfolio demonstrating end-to-end design process (problem framing → research → ideation → prototyping → shipped outcome).
Demonstrated ability to balance creative thinking with technical and business constraints.
Strong attention to detail with a commitment to craft, ensuring designs are polished, consistent, and thoughtfully executed across interactions and visual elements.
Strong critical thinking skills; comfortable questioning assumptions and proposing alternative approaches.
Experience leading user research or a strong willingness to learn and develop research capabilities.
Ability to manage multiple workstreams, prioritize effectively, and seek feedback proactively.
Must be based in New York and able to work in a hybrid model, 3 days per week in the office.
Excellent written and verbal communication skills; able to present ideas clearly and succinctly.
Good understanding of platform conventions and design patterns across responsive web, iPadOS, iOS, and Android.
Understanding of visual design, particularly for responsive web and mobile experiences (grids, spacing, typography, hierarchy, color).
Comfort prototyping interactions and motion.
Bachelor’s degree in Design, Human-Computer Interaction, Interaction Design, or a related field - or equivalent practical experience.
1–3 years of professional experience in product or UX design, preferably in a digital product environment.

Responsibilities

Create user-centered experiences by delivering artifacts such as user flows, wireframes, interactive prototypes, and high-fidelity specifications across web, mobile (iOS & Android), and iPadOS.
Support and help lead user research efforts (e.g., usability testing, interviews, concept validation), synthesizing insights into actionable design recommendations.
Design for a range of products including: Consumer experiences (Lounge Finder, Waitlist, Centurion New York) Agent-facing iPad app (LoungeOS) Internal analytics dashboards and operational tools
Collaborate closely with Product Managers, Engineers, and Design Leads to define problems, explore solutions, and deliver high-quality experiences within technical and business constraints.
Contribute to, maintain, and evolve our design system - ensuring consistency, scalability, and accessibility across platforms.
Present design work clearly and succinctly to cross-functional partners and stakeholders; articulate trade-offs and rationale with confidence.
Challenge the status quo with thoughtful, evidence-based recommendations rather than defaulting to existing patterns.
Rapidly ideate and prototype solutions in both low- and high-fidelity formats, demonstrating a “show, don’t tell” approach.
Ensure design quality through implementation reviews and collaboration during build phases.
Actively participate in critiques and the broader Amex design community to continuously grow craft and impact.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities