Analyst - Data Analytics Digital Lounge Services

American Express•New York, NY

9h•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services. We are seeking a highly skilled Analyst – Data Analytics to join the Digital Lounge Services team. In this role, you will play a key part in developing dashboards and data-driven insights that inform lounge strategy, capacity management, personalization, and digital innovation across our global lounge network. Overview At American Express, data is foundational to delivering a seamless and differentiated customer experiences. As part of a fast-paced, customer-centric team, you will take a hands-on approach to analyzing data and translating insights into actionable recommendations that shape product and business strategy, enhance our offerings, and elevate the lounge experience for our Card Members. This is a multi-dimensional role spanning several data functions, including building dashboards and analytics for Product and Business teams, partnering with Engineering on data pipelines and transformations, and helping cultivate a strong data-driven culture within the organization. You will collaborate closely with a wide range of cross-functional partners, including Product, Business, Design, Content, Engineering, Operations, and more.

Requirements

Bachelor’s degree in Data Science, Data Analytics, Computer Science, Data Engineering, or a related technical field, or equivalent work experience (advanced degree preferred)
2+ years of experience in data analytics, data engineering, or a related analytical role in a professional environment
2-4 years of experience with SQL
2-4 years of experience with dashboard and visualization tools (e.g., Tableau, PowerBI, or similar)
Must be based in New York and able to work in a hybrid model, 3 days per week in the office.
Must be authorized to work in the United States; visa sponsorship is not available for this role.

Nice To Haves

Experience with Python or R
Experience with product analytics tools (e.g., Adobe Analytics, Amplitude, or similar)
Experience working with large datasets, including analyzing, interpreting, and communicating insights to stakeholders
Experience performing deep-dive analyses and define key business metrics that inform strategy
Familiarity with A/B testing and experimentation frameworks, including designing and analyzing experiments
Familiarity with statistical analysis and/or predictive modeling concepts
Familiarity with data warehouse and pipeline concepts and tools (e.g., Google Cloud Platform, BigQuery, Airflow, or similar)
Experience working in Agile or other fast-paced development environments
Strong communication skills with the ability to translate complex data into clear, actionable insights, with a high level of attention to detail
Interest in travel, hospitality, or airport/lounge experiences is a plus

Responsibilities

Partner with Product teams to define KPIs, develop metrics, and build dashboards that track performance and inform data-driven decisions across lounge digital products
Collaborate with Business teams to design scorecards and analytics that drive growth and enhance Card Member benefit utilization
Leverage product analytics tools (e.g., Adobe Analytics, Amplitude) to track and analyze user engagement across digital experiences
Support and enhance self-service analytics platforms by building, optimizing, and maintaining dashboards that enable lounge operations teams to monitor daily visits and capacity trends
Communicate insights effectively and partner cross-functionally with Product, Business, and Engineering teams to influence strategy and drive continuous product improvement
Partner with architects and engineers to support the design, development, and maintenance of scalable data pipelines and data warehouse solutions, including optimizing data transformations and integrating new data sources to ensure reliable, high-quality datasets
Identify and explore opportunities to leverage AI and emerging technologies to enhance analytics capabilities and drive innovation

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities