Senior Associate, Process Manager- Sales

Capital One • Plano, TX

2d

About The Position

As a Sr. Associate Process Manager in Capital One Auto Sales, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to internal Sales teams and external Dealer customers. We are seeking a Sr. Associate Process Manager who is ready to take ownership of processes that are vital to our bottom line and exceptional customer service. This is your chance to contribute immediately, leverage your skills, and rapidly accelerate your process management career in a dynamic and supportive environment. General Responsibilities: Day to day oversight of one or more business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes. Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns. Maintain and / or create formal process documents (e.g. reports, presentations, procedures, process diagrams, etc.). Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. Provide training to internal customers on specific processes they manage; may deliver presentations. May perform processes or parts of processes as needed.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 1 year of experience in Business Process Management, Project Management, or Risk Management

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

• Day to day oversight of one or more business processes.
• Monitor, report, and plan process improvement or redesign initiatives
• Define, establish, and manage process controls
• Identify process improvement opportunities and implement them through collaboration with other groups
• Make final recommendations for approval on changes
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives
• Review data for trends and gaps in the process that may require additional review
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
• Escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
• Maintain and / or create formal process documents (e.g. reports, presentations, procedures, process diagrams, etc.)
• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests
• Challenge forum decisions if project outcome impacts department processes
• Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
• Provide training to internal customers on specific processes they manage
• May deliver presentations
• May perform processes or parts of processes as needed

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED