Senior Associate, Private Banking Team Lead

BNY•Boston, MA

1d•$58,000 - $105,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Private Banking Team Lead to join our Wealth Management team. This role is located in Boston, MA. In this role, you'll make an impact in the following ways:

Requirements

Bachelor's degree or equivalent combination of education and experience required; advanced/graduate degree preferred
3-5 years of client service experience with banking products, including lending, deposit, and brokerage
Experience in Relationship Management, Client Services, or Account Management preferred
Applicable local or regional licenses or certifications as required by the business

Responsibilities

Help manage day-to-day client relationships, including onboarding new clients and assisting with inquiries and requests
Verify client documentation and facilitate new account openings, modifications, and loan requests
Execute and manage projects related to the business and prepare Bankers for client calls and initiatives
Support audit responses and other business administrative needs
Assist in managing and growing existing client relationships with a focus on revenue retention and identifying opportunities for incremental account growth
Consult with clients to promote firm services and product offerings that address client challenges and support account growth
Research and resolve client issues, assist with servicing needs, and maintain client database ensuring data integrity and quality assurance
Prepare and maintain divisional reports as needed and may serve as owner or expert of specific processes or products
Track sales activities, implement new compliance and operations procedures, and manage sensitive client issues
Participate in projects impacting client service delivery and liaise with other sales groups on banking, compliance, and client service matters
Conduct frequent check-ins with assigned clients to ensure satisfaction and alignment with firm services and products
Evaluate client needs continuously to maintain engagement and contribute to business development efforts
Collaborate closely with banking teams to execute relationship management strategies and serve as an escalation point for client satisfaction
Work with marketing, legal, compliance, and other teams to address client needs and proactively inform clients of industry developments and firm thought leadership
Ensure client onboarding and risk management activities (e.g., KYC, BAC) are completed and documented
Provide guidance to less experienced team members; no direct reports
Support multiple, complex client accounts

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Minorities/Females/Individuals with Disabilities/Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY assesses market data to ensure a competitive compensation package for our employees.
The base salary for this position is expected to be between $58,000 and $105,000 per year at the commencement of employment.
However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.