Senior Associate, Ordering

Element Fleet Management•Baltimore, MD

12d

About The Position

We’re looking for a detail-oriented and customer service-oriented individual to join our team as the Senior Associate, Customer Support you will focus on identifying, evaluating, and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors, conducting market research, analyzing vehicle valuations, and negotiating purchase agreements.

Requirements

Must have a Highschool Diploma
Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change.
Microsoft office suite proficiency
Demonstrate strong communication skills
Demonstrate and ability to manage multiple simultaneous projects in an organized fashion.
Excellent interpersonal communication, change management and presentation skills (written and verbal) at all levels.
Proven problem-solving skills with an analytical and inquisitive approach

Nice To Haves

Bachelor’s degree, preferred or three to five years related experience, or equivalent industry experience
Fleet or mechanical experience( with upfit) preferred
Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles

Responsibilities

Receive orders from clients
Searches dealer inventory
Reviews and sends quality offers to clients
Manages workflow from order submission through delivery
Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete)
Arranges addition of upfitting throughout the order process & / or post-delivery.
Provides insight and consultation on the status of dealership inventory
Build and maintain relationships with vendors, and other key stakeholders.
Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution
Support departmental initiatives for best acquisition polices
Provides full order resolution support in collaboration with Client Success for vehicles purchased from dealerships
Internally referred to Senior Associate, Acquisitions ( Out of Stock-Non Upfit)

Benefits

A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

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