Senior. Associate - Operations

WNS Global Services • Springfield, IL

7d

About The Position

EssentialCustomer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints. Agents are also responding to complaints from the social media platform.

Requirements

• 2 years customer service experience
• Call Center experience
• Excellent communication skills
• Telephone Etiquette
• Strong written communication skills
• Matric
• Fluent in English

Nice To Haves

• Contact centre qualification and customer care
• Computer literacy in order to operate customer related information systems

Responsibilities

• answering phone calls and emails
• responding to customer questions and complaints
• responding to complaints from the social media platform

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees