Senior Associate, Operations Strategy

Airwallex • San Francisco, CA

17h

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

As Senior Associate, Operations Strategy, you will be a core problem solver and thought partner to our Operations and business leaders. You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes. You will combine strategic thinking with a strong analytical toolkit, using SQL and other analytics tools to uncover insights, improve key metrics such as KYC/onboarding pass rates and SLAs, and support adjacent teams with data driven decision making. This role is based in San Francisco.

Requirements

• 1 to 3 years of experience in strategy, strategic operations, business operations, or a similar analytical role, preferably with a fast growing tech startup or top tier strategy or management consulting firm or equivalent.
• Strong analytical skills, with proficiency in SQL, Excel, and other analytics tools
• Prior experience in fintech, payments, banking, financial services, or other regulated industries, including exposure to KYC, onboarding, risk, or compliance processes.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.
• Self-starter that can identify and prioritize opportunities to focus on.

Responsibilities

• Drive process improvement across core Operations workflows, such as KYC/KYB onboarding, case handling, and transaction monitoring, to reduce cycle times and error rates while maintaining strong controls and compliance.
• Lead special projects focused on strategic topics like onboarding conversion, operational readiness for new products, and optimization of support or risk operations; define scope, success metrics, and timelines, and manage projects through to execution.
• Use SQL, Excel, and BI tools to pull and analyze data, build dashboards, and generate insights that inform prioritization, capacity planning, and performance tracking for Operations and partner teams.
• Partner closely with cross functional stakeholders in Product, Engineering, Revenue Strategy & Operations, Risk, Compliance, and Customer Support to design scalable processes, resolve bottlenecks, and ensure operational readiness for new initiatives.
• Create and maintain clear documentation, SOPs, and KPIs for key processes, ensuring they are well understood, measurable, and scalable as the business grows.
• Prepare materials and narratives for business reviews and leadership updates, translating complex analyses and operational details into clear, actionable recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed