Senior Associate NonRev

Newmark Group Inc.•Lower Gwynedd, PA

44d•Hybrid

About The Position

This position requires a highly motivated and experienced Loan Servicing professional who will partner with our Insurance Servicing and Loan Administration departments. The individual will be responsible for performing various research functions for a variety of areas in Operations/Servicing. The individual will be responsible for having a high-level understanding of all functions within servicing and will assist with procedure reviews and implement more efficient processes. They will Interact with various stakeholders (borrowers, investor clients and loan officers). Inclusive of our clients, they will interact with Master Servicers, legal counsel, internal and functional area team members. Responsibilities in accordance with policies and procedures, industry standards, loan documents, and servicing agreements. This position is to serve as the central point of contact for procedural review, research and overall process improvements for the operations/servicing teams. They will address and respond to normal and customary questions and inquiries from clients. The position is in Lower Gwynedd, PA on a hybrid basis.

Requirements

Ability to learn and understand multiple servicing processes quickly
Follow established policies and procedures; update procedure documentation as requested
Interpret and utilize policies and procedures, investor guides and loan documents
Recognize, escalate and resolve risk issues related to day-to-day processes, as they arise
Strong written and verbal communication skills
Initiative in identifying, designing, and implementing process improvements in day-to-day duties
Ability to problem solve and communicate with others at all levels - internally and externally
Must display a high degree of initiative, task ownership and attention to detail
Must be willing and able to research and resolve matters as new issues arise
Ability to work productively and multitask under minimal supervision
Possess excellent collaboration skills
Ability to work in a time sensitive environment.
Flexibility and ability to respond to rapidly changing priorities, work productively in a fast-paced, evolving work environment
Highly developed computer skills, specifically using MS Excel, Word, Power Point, and AI applications
Pro-active team player
Strong interpersonal skills: ability to work in and support a team environment
Ability to organize and prioritize projects, complete multiple tasks on schedule, and function as a committed team player
Take ownership of their training development and growth
Bachelor's Degree from an accredited institution
1-3 years related work experience, preferably in mortgage banking or servicing

Nice To Haves

Knowledge of Freddie Mac and Fannie Mae servicing platforms such as DMS, PRS, and MAMP is a plus
A state issued insurance license is desirable, but not required

Responsibilities

Manage approximately 50-70 insurance claims from beginning to completion - working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties
Manage the administration of Newmark's Lender-Placed & REO Insurance programs
Conduct quality reviews of all insurance packages submitted by third-party vendors
Read and interpret loan documents to determine requirements for Newmark portfolio of loans
Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
Support the Insurance Compliance Department with annual audit reviews from various stakeholders and investors
Annual Procedure review (high level and process mapping) and coordination with team members for updates
Identifying Process inefficiencies and offer alternative solutions to management
System testing (as needed, including occasional weekends)
Interaction and communication with other departments
Interface with customers, vendors, and internal team members to resolve issues as appropriate
Other duties as required based on need