Senior Associate, Merchant Strategy & Operations

Doordash•Denver, CO

63d

About The Position

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they're live on the platform. You'll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize - Build the strategy for helping merchants succeed once they're live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement - Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence - Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

Requirements

You have a Bachelor's degree or higher
You have 2-3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments
You're an owner / self-starter - You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
You're naturally curious - You always look for ways to innovate and improve
You're a problem solver - You solve problems from first principles and resist "this is how it's always been done" thinking
You're analytical - You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
You're gritty - You roll up your sleeves and do whatever it takes to make things successful
You're persuasive and a relationship-builder - You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions

Responsibilities

Build the strategy for helping merchants succeed once they're live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)