Senior Associate - Learning Experience Designer, Job Family Learning

Capital One•McLean, VA

About The Position

Senior Associate - Learning Experience Designer, Job Family Learning Capital One’s Enterprise Learning & Development team is seeking a Learning Experience Designer to drive impactful and innovative solutions for our Job Family Learning team. In this role, you'll partner with the business to translate intent into effective learning products using a customer-focused, iterative approach, and independently solve problems. The Enterprise Learning & Development team is at the forefront of advancing Capital One’s talent across the company. The Learning Experience Designer plays a critical role in elevating our talent through the creation of learning products and assets that help our associates be great. We are looking for someone who can independently drive learning initiatives with a product mindset, delivering data driven solutions through cross-functional collaboration to meet business and learner needs across more technical audiences. They are an expert in learning sciences, a learner advocate, and an active team player. If you are energized by creative problem solving, creating transformational learning solutions, thrive in collaborative environments through strong stakeholder relationships, and can manage through complexity and change to deliver business impact - this role is for you. The ideal candidate is: An autonomous learning practitioner who independently owns and expertly manages the entire learning lifecycle—from identifying needs and designing solutions to ensuring successful delivery and thorough evaluation—all while thinking in an integrated way to align perfectly with business goals and learner needs. A highly collaborative and consensus-minded partner who works cross-functionally to define learning problem statements, distill insights into actionable recommendations, and manage expectations across teams. Adept at championing an MVP-first strategy for learning solutions, enabling rapid concept testing, efficient user feedback collection, and continuous iteration to ensure maximum effectiveness and relevance. Able to juggle multiple complex learning initiatives with minimal oversight, leveraging a product mindset to deliver high-quality results on time without compromising the learner experience. An expert in learning science and UX principles, leveraging them to design engaging and effective learning experiences specifically for design and tech audiences. Data-driven and focused on impact, using feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes. A learner advocate who expertly balances learner perspectives with business needs to deliver scalable and valuable learning solutions. A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

Requirements

Experience educating, onboarding, or supporting more technical roles such as product, tech, design or other technical talent or at a tech-forward organization
High level of initiative, ownership, and a customer-centric mindset
Strong written and verbal communication skills, with ability to influence partners
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
Basic Qualifications Bachelor’s degree or military experience
At least 2 years of experience in training design or development delivery, or a combination of both
At least 1 year of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning courseware
At least 1 year of experience applying instructional design in digital modalities

Nice To Haves

1+ year of experience guiding learning solutions in a corporate setting
1+ year of experience with mobile content creation/curation and delivery
1+ year of experience using multimedia tools (Adobe Premiere, Camtasia, or similar)
1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Illustrator, or similar)
1+ year of experience in project management

Responsibilities

Partner with subject matter experts to identify learning objectives and define the scope of instructional initiatives for maximum business impact
Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
Leverage expertise in adult learning to create high-quality and engaging learning experiences
Ability to work with minimal oversight, delivering high-quality results on-time without compromising quality