Senior Associate, Learning and Development (Business Cards & Payments)

Capital One • Richmond, VA

14h • Remote

About The Position

Senior Associate, Learning and Development (Business Cards & Payments) - Remote Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our Learning and Development Team . In this role, you will be responsible for contributing to and managing key components of end-to-end learning projects. You’ll contribute to the strategic success of the field sales teams, helping to deliver best-in-class and measurable results. You will be instrumental in developing visually appealing, effective, and results-driven training materials and learning experiences that align with our organizational competencies. Our ideal candidate is: A positive, solutions-oriented problem solver who is obsessed with creating and facilitating learning experiences that drive performance for our Sales Associates An engaging storyteller who uses their communication strengths to inspire others and advocate for creative and innovative learning solutions Detail-oriented and able to translate project goals into high-quality execution Equipped with strong project management skills with the ability to meet deadlines in an agile work environment Someone who thrives in a high-energy, fast-paced environment and has the discipline to manage priorities independently Excellent at communication and collaboration, with the ability to work closely with cross-functional teams to meet shared goals Someone who has the grit to work hard and the spirit to have fun while doing it

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Learning and Development or Instructional Design
• At least 2 years working with digital learning authoring tools (Articulate Storyline) and multimedia suites (Camtasia)
• At least 1 year of experience measuring and reporting on learning outcomes (surveys, assessments, or performance data to evaluate training effectiveness)
• At least 1 year of experience facilitating content and using instructional design models
• At least 1 year of experience with audio and video editing software

Nice To Haves

• Bachelor’s degree or military experience
• 1+ year of experience supporting learning for sales teams
• Experience using AI coaching tools
• Experience in video production, podcasts and digital learning
• Experience engaging and collaborating with internal stakeholders
• Demonstrated application of adult learning methodologies (Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluations)

Responsibilities

• Utilize instructional design, adult learning methodologies and best practices to design, develop and facilitate high-quality, engaging, and results-driven learning experiences that align with organizational competencies and have clear learning objectives
• Collaborate with L&D team members, sales leaders, and internal partners to identify performance gaps and support the implementation of high-quality, creative learning strategies
• Monitor the effectiveness of learning content through assessments, surveys, and feedback, utilizing data to suggest and implement iterative improvements
• Apply proficient knowledge of multimedia design and digital learning authoring tools to produce professional-grade graphics, animations, videos, and interactive elements
• Manage multiple learning project workstreams simultaneously, ensuring high quality and timely delivery
• Keep up-to-date on digital education trends and technologies to ensure our training programs remain effective

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees